Windows 8 and 8.1 Forums


Windows 8 Store Not connecting

  1. #11


    Posts : 7
    Windows 8 Pro


    refreshed everything works great but it effed up my computer and deleted every file that was important that game with my sony viao. I lost every software i had on my computer in the refresh and it only saved information it wanted to save not the stuff that really mattered =( anyway to reset that

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  2. #12


    Posts : 2
    Win 8


    Quote Originally Posted by Con View Post
    refreshed everything works great but it effed up my computer and deleted every file that was important that game with my sony viao. I lost every software i had on my computer in the refresh and it only saved information it wanted to save not the stuff that really mattered =( anyway to reset that
    this was the refresh method or the reinstall method?
      My System SpecsSystem Spec

  3. #13


    Ohio
    Posts : 473
    Windows 8 Pro


    As far as the Store is concerned, I believe that the problem is at MS’s end—possibly an over load or some other problem. I, too, am having problems and I know that I don’t have an internet connection problem. When I try to get to the Store, most of the time I get the “ We weren’t able to connect….” message. Occasionally I do get to the Store—not very often but occasionally. When I do get there and try to download an app I get a message stating that it can’t be done right now. I don’t remember the exact wording. That’s why I think that it’s at their end. But I’m not sure. Would anyone agree with that?
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  4. #14


    Posts : 22,581
    64-bit Windows 10


    Hello Frank,

    That could be with as many people having this issue.

    It's also been reported that folks will need to uninstall any 3rd party antivirus and security programs, then reinstall them. Something about having them installed when doing the upgrade to Windows 8 is causing issues.
      My System SpecsSystem Spec

  5. #15


    Posts : 7
    Windows 8 Pro


    Quote Originally Posted by misterious View Post
    Quote Originally Posted by Con View Post
    refreshed everything works great but it effed up my computer and deleted every file that was important that game with my sony viao. I lost every software i had on my computer in the refresh and it only saved information it wanted to save not the stuff that really mattered =( anyway to reset that
    this was the refresh method or the re-install method?
    this was the refresh method, It may say it deletes unnecessary programs but that means everything. Luckly my Vaio had a super factory reset where i was able to get all my basic Sony programs back but other than that I lost everything without any real warning. Be prepared to refresh especially if it isnt a new computer and you have lots of programs running on it.
      My System SpecsSystem Spec

  6. #16


    Posts : 2
    Win 8


    I use AVG antivirus and firewall I turned off the firewall and all worked, the store weather maps everything, when I turn firewall back on all stops working. On the desktop section everything works with firewall on.
      My System SpecsSystem Spec

  7. #17


    oregon
    Posts : 4
    windows 8


    This was a new laptop, came with Win 8. I was about to give up yesterday, never seeing anything beyond the little circle that just kept circling. I thought I might have to perform a Windows refresh. This morning, after thinking about it for a few seconds, the App Store came alive. All is well, thank you all for your suggestions.
      My System SpecsSystem Spec

  8. #18


    Posts : 6
    Windows 8 Pro


    I as well cannot connect to the store app all other apps and internet work fine is just the store app I cant connect to.
      My System SpecsSystem Spec

  9. #19


    Ohio
    Posts : 473
    Windows 8 Pro


    Quote Originally Posted by endy0430 View Post
    I as well cannot connect to the store app all other apps and internet work fine is just the store app I cant connect to.
    Same with me and I have tried several suggestions except to refresh. I will use that one as a last resort.
      My System SpecsSystem Spec

  10. #20


    Posts : 5
    Win 8


    Try changing your DNS servers. That is what fixed most of the problems I was having.

    If you can't find where to change them, and the program DNS Jumper works very well.
      My System SpecsSystem Spec

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Windows 8 Store Not connecting
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