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Hi, thanks for the suggestion but when I go to do this the option "Roll Back Driver" is unclickable. Any idea why or any other solution? I've already tried this, to no avail.

Three options- Bluetooth Audio Device Intel(R) Display Audio Realtek High Definition Audio

Yes, the RealTek is there and it says that it's working properly. :S

Hello, if someone could help me solve this problem it would be fantastic. About three weeks ago, my laptop froze so I switched it off and on. When it started back up, the audio was gone without a trace. Spotify tells me "There is a problem with my sound card". This has happened once or twice...