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Hello everyone, Just a little info beforehand, I've had this same problem before with a completely different Asus laptop that would revert to the preinstalled copy of 8 from 8.1 without the user prompting the laptop to do so. See this thread for more details. This Toshiba laptop is using the...

Update on the laptop: Instead of trying to update the original install.wim or use the install.wim off the 8.1 install disc, I ended up creating a new one using recimg and this guide after I got the laptop setup again. Also setup Comodo Backup to backup all essential files, emails, and browser...

I've installed 8.1 from the disc, and I'm now working on slipstreaming the updates into the 8.1 install.wim file. I'm assuming that there is no way to figure out what caused it this time? I've tried to find the event logs but they were wiped when the reset/refresh happened. Is there something...

OK, I figured so but I thought I should check before trying to upgrade to 8.1 that way. Is there a way to delete the 8 recovery partition but leave the recovery partition for 8.1 intact? Or some way to replace the 8 recovery partition with 8.1? Tried running BackTracker, but after installing...

KYHI: I did reboot with this one and had also installed Update 1. Did the same thing with the first laptop if I remember correctly. SIW2: I haven't tried that, I'd have to install 8.1 before using that I'm assuming. I didn't have an 8.1 disc so I was trying to download one following this...

It has a 500GB hard drive; the laptop is an Asus D550MA-DS01. Let me run the commands here quick. Here's the output:

Hello all, I'm a computer tech at a small electronics store who has run into some pretty weird problems over the years, but this one is really stumping me and I can't seem to find anything here or anywhere else about this particular problem. A while back I had a computer that kept reverting to...