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HI. Ok now I see the problem:) I don't have a product key. I will go ahead order a recovery disk from Toshiba as that seems to be the least expensive. I will definitely keep you updated! Thank you!! Jen

HI, how do I do this on my laptop? I have a simple black screen with "no bootable device please restart system". I can't get it to boot and the Ruffus program needs to get to my ISO image on my computer so that it can become a bootable device but I can't get into my computer... Jen

HI, this is where I'm confused. Do I have an ISO? If not can I get it via Download Surface RT Recovery Image (Windows RT 8.0) - North America from Official Microsoft Download Center ? I know that I have a new HD but didn't buy a new windows because at the time I didn't think- I didn't still...

HI, thanks. I did try this but I"m not sure which ISO file to pick?:think: Jennfer

Hi, I was able to partially do this: I was unable to get past step #5 with Rufus- After clicking on start I'm prompted to 'Please click on the disc button to select a bootable ISO or uncheck the "create a bootable disc...'checkbox. I am doing this on a separate desktop dell/windows 7 and using a...

HI, all of these solutions sound great but I can't get to where I can apply them:( from the point of turning the machine on-black screen-'No bootable device (fail)-Please restart system. I can get to the bios and setup but when I tried to set the order of booting up as the USB 1st ( I had the...

HI, ok you have made it much clearer to me now:) So the 'Windows DVD to do a clean install from' is basically a new installation disc purchased? Or is there a free download available?? Jennifer

Hi, no I didn't make one:(...so the problem with my laptop is that there is no OS in it? I need to either buy the recovery disk or Windows 8 from Toshiba? Jennifer

HI, thanks for replying. Yes I did figure out how to set the boot order, the hard drive shows up and seems to be correct:confused: . I installed a new hard drive only-meaning no OS. Would a recovery disk from Toshiba work ? I don't understand if I have an OS to 'recover' or not??? Jennifer

HI, all I get is the :boot error (Failed) and also 'check cable connections' I can't get past this point. I downloaded the link onto a usb but only got the same message. ...? Bobby

HI thank you for getting back to me!! Ok so how do I get to this product key? The laptop won't boot... Jennifer

Hi, thank you in advance for any and all replies! My toshiba satalite laptop fell and the hard drive needed to be replaced. It came in the mail today and I installed it without problems but when I try to start I get this sole message: Boot media (failed). And I don't have a windows 8...