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Thank you for all your advice. I will make a DVD of a Windows 8.1 ISO.

When I click on Troubleshoot in Choose an option it goes to Advanced options with only Start-up settings showing. The back arrow takes me back to Choose an option. I do not see a Troubleshoot screen at any time. I have also tried to see what is in an earlier version, from a backup taken on...

On my laptop, when I am in Choose an option there are four boxes: Continue: Use another operating system: Troubleshoot: Turn off your PC The second one is for W10 preview on another partition. Class members only had three boxes. On my laptop, clicking on Troubleshoot leads directly to...

Thank you for your response, Brink. The problem is on a 64 bit Dell laptop on which I had W7 Pro 64 bit and Vista Business 32 bit. I had upgraded to W8 from Vista, both 32 bit. This was via Microsoft's $45 deal when W8 first came out. Subsequently upgraded from W8 via Store to W8.1 and then...

I have W8.1 on three computers. On one when in Recovery and having selected Advanced start-up what appears after clicking on Troubleshoot on the "Choose an option" screen is "Advanced options" - but only one shows. This is "Start-up settings". All the other 4 or 5 options which I see on the...

After none of the things I tried worked I reinstalled form an earlier backup, and have since done many updates. IE 11 performed normally throughout the whole activities. So I don't know what was the cause but the problem has now gone. As I had all data including pst files in a separate...

Thank you for the suggestion. Have run sfc which found errors it could not fix. The ran DSIM which did correct some errors. Reran sfc and now OK. However still stops working as before. I have previously done a reset from Internet Options / Advaanced

I have since turned off IE11 via the Programs and Features in the Control Panel, restarted .....and then turned it on again, and again restarted, but it still stops working when Save or Print is selected.

I have a similar problem with EI 11 on my PC with W8.1, which is fully updated. It happens whenever I try to "Save as" a download or to print a web page. So far I have reset it, opened it as administrator and turned off smart screen filter - to no effect. Should I try to disable EI from the...

Thanks Shawn. I have just spoken to my friend and he now has access from his Microsoft account.

I have a friend who has been using only a local account for his W8 computer. he does have a Microsoft account but all his work is in the local account, including Outlook 2013 files. He wants to switch to his Microsoft account, but this has none of his files in it. Is it possible to get access...

Yes, that fixed it, thankyou Shawn

I am sorry to report that using the Collapse feature no longer works. Is there some way to make sure that file explorer opens the same way that it last closed?

Thanks Shawn. I had previously collapsed the SkyDrive folder list by clicking on its arrow, but when next opening File Explorer all these folders were again displayed. However since reading your advice I right clicked SkyDrive and selected Collapse from there. Now File Explorer opens with...

I have W8.1 64bit pro installed. In the Navigation pane I have "show all folders" unchecked. However all the folders under SkyDrive are shown. I have tried selecting Show all folders and then unchecked it, in the hope that this would collapse the folders under SkyDrive, but it did not. Can...