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  1. V

    Stuck at POST screen and other odd symptoms

    My friend's Alienware desktop started showing a blank display, no imagery at all. The power light on the monitor would turn blue when first booted, then in a few seconds go to orange and the display would say "no signal". The monitor works fine when connected to another computer. The monitor is...
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    Locking up, spontaneous reboots, after clean install

    My friend's Dell desktop was locking up for about 2 or 3 minutes, then working again. Or it would reboot spontaneously. I ran chkdsk /r, it found only minor errors in phase 4, (file system errors). I ran Windows Memory Diagnostic, 8 passes, no errors. I did a clean reinstall of Win 8.1, the same...
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    Restarts itself after shutdown

    My friend's Toshiba laptop today started doing something odd. When he shuts down the computer in either of the usual ways, the screen says Shutting Down, and then goes black, and immediately after that boots up again, starting with the Toshiba splash screen. Any ideas what might be doing this...
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    0142.dll The specified module could not be found

    Recently we started seeing this message upon startup of this Windows 8.1 computer: Run Dll There was a problem starting 0142.dll The specified module could not be found. When I research it online I cannot find that exact file name. There is a similarly named file related to HP printers...
  5. V

    Odd touchpad behavior

    My friend's new Toshiba laptop has started having intermittent touchpad problems. Sometimes the cursor does not respond at all for a few minutes, or sometimes when he moves his finger on the touchpad the screen zooms in or zooms out. The zooming was happening in IE and on the Start Screen. When...
  6. V

    Can Share charm use Windows Live Mail or Outlook?

    When I try the Share charm to send a screenshot, it only gives the choice of the Mail program. Can I make it use other email programs? I've got WLM set as the default mail program, but it does not show up in Share. Thanks
  7. V

    Unknown device in Device Manager

    My friend's fairly new computer has started showing an unknown device in Device Manager. The hardware id in properties shows USB\VID-08B1&PID_0018&REV_1501 I've tried to find this on the PCI Database website but have been unsuccessful, as has a Google search. Any ideas how to find out what...
  8. V

    Visual C++ Runtime error explorer.exe, spontaneous reboots

    My friend's fairly new Win 8 computer is rebooting on its own a few times a day. It has also given a Visual C++ Runtime error for C:\Windows\explorer.exe "this application has requested the runtime to terminate it in an unusual way". I've run chkdsk /r, it found some errors in phase 3 and...
  9. V

    YouTube causes crash to lock screen

    YouTube causes crash to lockscreen I've just clean installed Win 8 a few days ago, then upgraded to Win 8.1. Everything works fine, except that when I watch a video on Youtube, at the end of the video (and sometimes in the middle of the video) the screen goes blank momentarily and then I end up...
  10. V

    Cannot print pdf's in IE

    When we navigate in Internet Explorer through a partner website that eventually produces a pdf report that we usually print, clicking on the print icon does not seem to work, the print dialog does not open. It has worked fine up until today. Doing the same in Chrome, it works fine. So it seems...
  11. V

    Which processor - AMD A8 or Intel Pentium?

    My daughter is looking at buying a laptop. The two under consideration, HP and Lenovo, are similar in specs, the main difference being the HP has an AMD A8 and the Lenovo has a Pentium. I thought that the A8 is a much more powerful processor than the Pentium, but surprisingly they are about the...
  12. V

    Create second wireless network

    My friend has a switch connected to his modem. There are about 6 computers on the switch, and those computers share files and printers. He also has a wireless router connected to the switch, it creates its own network that does not have access to the files that are shared on his main network...
  13. V

    Problem burning cd's

    My friend needs to burn photos to a cd on a regular basis. It has been working for a few months, now it is failing. His usual process is that he selects about 25 photos, goes to Share>Burn to disc. It then opens File Explorer, shows the DVD drive with the photos in there, and then burns the...
  14. V

    DISM tool continually finds corruption

    A friend has been having an intermittant issue with a Win 8 app so I've run the DISM tool. When I run it, it says it completed successfully, and "the component store corruption was repaired". But if I run it again immediately, it gives the same message. I've rebooted too, same result, four times...
  15. V

    Win 8 Photo app not working correctly

    When my friend plugs in his iPhone wanting to download photos from it to the computer, a full screen Metro app opens, which I believe is the Photo app. But it just says Apple iPhone in big letters, and below that "There are no files or folders in this view". There are definitely pictures on the...
  16. V

    Solved Install Win 8.0 on newly replaced hard drive

    My friend's hard drive failed on his Win 8 laptop. He never made any recovery media or images. Once I replace the hard drive, if i install Win 8 from a downloaded iso, will the Windows product key (it's not on a sticker that I can find, from what I've read it is stored in the mobo) be able to...
  17. V

    System slowdowns

    This Win8 desktop will slow down for a few minutes, then go back to normal. When it is slow, I am seeing 100% disk usage. Resource Monitor indicates that the excessive disk activity is related to 3 or 4 files, sometimes as many as 6 files simultaneously, all of them look like C:\System Volume...
  18. V

    Sony Vaio keyboard errors

    My friend's Sony Vaio laptop is giving keyboard errors - substituting the incorrect characters when typing. For example if I type the name "George" it comes out "Ge6rge". When I connected an external keyboard it worked fine. I know that there are ways to re-map keyboard keys. But if that was...
  19. V

    Solved OneDrive files available online only

    I've just helped a friend set up his new Windows 8.1 Asus desktop. When we open the OneDrive folder using File Explorer, next to each file it says "Online only". On his old Windows 8 computer, it says "Available offline" next to each file. Is there someplace we need to change a setting to make...
  20. V

    Goes to Windows initial setup screen for no reason

    My friend put his Lenovo desktop to sleep, and when he woke it up, it was at one of the initial setup screens that you see when you first turn on a new computer, or first install Windows 8 - the screen that asks you to accept the Express Settings or to customize the setup. We could not get out...