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  1. R

    Cannot delete empty folder

    Many thanks Brink - Iobit Unlocker worked easily. It was Google Backup & Sync locking the folder.
  2. R

    Cannot delete empty folder

    I have an empty folder on my desktop that I cannot delete because windows thinks a file in it is being used - there are no files in it ! And windows says the same even if I close all programs. Any suggestions please how to proceed to delete it ?
  3. R

    Debug.log appeared on desktop

    The attached file appeared on my desktop after the laptop restarted of its own accord. I was on a website which froze at the time (ismybillfair.com) but all was OK afterwards. Do you think I have anything to worry about - apart from a possibly dodgy website? Cannot upload file, contents as...
  4. R

    No sound in some website videos + Confused about Drivers

    Only recently videos played in some websites produce no sound output. But some others are perfectly OK. It's the same in Firefox and Vivaldi. System sounds and WMP are all OK. I wondered if a driver needed updating but I am totally confused by the following. In Realtek HD Audio Manager the...
  5. R

    Unknown "Program" in Task Manager Start-up tab

    Solved Downloaded Freefixer portable on advice from elsewhere. It found the orphan registry key and I deleted it. Now gone from Task Manager.
  6. R

    Unknown "Program" in Task Manager Start-up tab

    "Nor does it in Control Panel, Autoruns, Iobit, Ccleaner, Process Explorer or MyUninstaller." As stated in earlier post.
  7. R

    Unknown "Program" in Task Manager Start-up tab

    Just found out in another forum that there's a right click context menu option 'Command Line' on Start-up Impact in Task Manager which shows the path. The path is Program Files (x86) / Malwarebytes Anti-Exploit. But that location does not actually exist! I did try that program but uninstalled...
  8. R

    Unknown "Program" in Task Manager Start-up tab

    I always uninstall with Iobit which normally removes everything after powerful scan. The "Program" entry doesn't appear in Whatinstartup. Nor does it in Control Panel, Autoruns, Iobit, Ccleaner, Process Explorer or MyUninstaller. I am at a loss! It's disabled and all's well so looks like I'll...
  9. R

    Unknown "Program" in Task Manager Start-up tab

    Anybody know what this "Program" is and whether it is safe? 'Open file location' and 'Properties' are both greyed-out. Search online is no help at all.
  10. R

    Why so many versions of Skype ?

    Trying to get to grips with new 8.1 laptop. It has Skype 7.26 pre-installed, i.e full program >80MB. But it also has "Apps" - Skype and Skype WiFi. Why do I need all these? Can I delete the Apps? (I'd probably only use the desktop program which I am used to.)
  11. R

    Advice please - DVD Flick

    Trying this since no DVD Maker on new Win 8.1 laptop. (Tanks Microsoft!) I put 2 .wmv videos on the disc, first one a photo slideshow, second one a home movie. It encoded and burned to disc OK as far as I could tell. But when I play with VLC only the first one plays. I can find the VOB for the...
  12. R

    Display names for Contacts in Outlook 2016

    I imported my Contacts from WLM to Outlook 2016. In the Address Book it has assigned Display names identical to the email addresses (it didn't ask!) I would like them to be the same as the Full (real) names. It appears I can edit them one-by-one but for >200 that's a pain. Is there a way to...
  13. R

    Help with Outlook 2016 view customisation please

    I really like my new Outlook 2016 but I'm struggling with the displayed views : 1) Inbox view groups messages by date with a header line for each date. I don't need this (I can read received date myself). Is it possible to change this? i.e. just have a simple list like in WLM. 2) Contacts list...
  14. R

    Solved HELP-Stuck on 100% Configuring Windows Features

    Resolved No replies ! Never mind, resolved itself by finishing after about an hour.
  15. R

    Size of text in WLM

    Sorry if this is just a general PC issue. I have a new 8.1 laptop and use WLM 2012 for emails. The text size in the message list, displayed messages and everything really seems much smaller than it was on my Win 7 machine. Can't find any way to alter it. Does anyone know how ? Thanks. Screen...
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    Solved HELP-Stuck on 100% Configuring Windows Features

    New 8.1 laptop, Asus X751. Been stuck on 100% for nearly 30 minutes now with "Do not turn off". Last thing I did was install (parts of) Windows Live Essentials 2012. Then restarted as instructed. Never seen a restart take this long before. Any ideas what I should do ? Many thanks
  17. R

    Solved How to remove pre-installed MS Office program ?

    Thanks, uninstalled it some time ago
  18. R

    Solved How to remove pre-installed MS Office program ?

    Great, thanks fo reply, I will uninstall it. I'm trying LibreOffice too, seems excellent so far so I'll probably get rid of all the MS stuff. Did you uninstall all the ASUS bloatware too ?
  19. R

    Solved How to remove pre-installed MS Office program ?

    I have a new 8.1 laptop with MS Office pre-installed but it doesn't seem to actually do anything except offer a trial of 365. This is despite the files being over 300 MB ! As listed in Programs & Features. I have installed a licenced desktop MS Office 2007 application which I prefer and...