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  1. mrjimphelps

    NEW Hard Drive Install

    Can you boot another computer with your Windows 8 DVD? This is just to test the DVD; as soon as you get to a prompt in the Windows 8 install process, you can power down that computer. Go into the BIOS of your ASUS laptop and make sure that it is configured to allow for booting from a DVD...
  2. mrjimphelps

    Fan noise increases when watching youtube videos

    Unfortunately you have the disadvantages that Nigel spoke of - your all-in-one computer is made as compact as possible, making cooling more difficult. However, since you don't have a laptop, you can't utilize a fan-equipped cooling pad. And since you don't have a regular desktop computer, you...
  3. mrjimphelps


    Sounds like you may have a bad hard drive. It is also possible that you have a bad CMOS battery. I suggest first replacing the CMOS battery, to see if that fixes the problem. If not, then replace the drive. If you need a Windows 8 install disk, go to www.heidoc.net and download the...
  4. mrjimphelps

    Laptop freeze then beeps

    If you wait long enough, will your laptop unfreeze? The long beep makes me think that there is a hardware issue. Possibly a memory issue. Is this a Windows 10 computer? If so, then you may get better assistance in our Windows 10 forums (Windows 10 Help Forums).
  5. mrjimphelps

    Wallpapers still on pc after getting a new hard drive

    Do you use a Microsoft account or a local account when you log onto Windows? Most people use a Microsoft account. One of the things that a Microsoft account does is keep track of your settings and other things when you log onto Windows, and then makes these things available when you log onto...
  6. mrjimphelps

    Since update, can't open docx; installer starts

    Have you tried uninstalling that one update?
  7. mrjimphelps

    Parallel use of two (or more) network adapters

    I worked at a place once where there were two networks for the geologists - one of their networks was super fast, and the other network was the regular-speed company-wide network. They needed super high speed for the massive amounts of geological data that they had to analyze. The geologists...
  8. mrjimphelps

    Dell laptop

    You likely don't need to buy a new computer or get your computer repaired. Edit your sleep settings in Group Policy. If you disable sleep in Group Policy, your computer will not sleep anymore. Open a Command Prompt and type MMC and hit ENTER. This will bring up Microsoft Management Console...
  9. mrjimphelps

    Can't find video controller driver

    You put an invalid service tag. However, I was able to search on the model number. The newest OS that was shipped with your computer was Vista. I suggest trying the 32-bit Vista driver. Vista is a long distance from 8.1, so I am not optimistic about your success with it. ven_8086 looks to...
  10. mrjimphelps

    I just want to cry now:

    The fact that it takes 3-5 minutes to boot to the login screen means that you probably have a hard drive issue or some other hardware problem. Check the most obvious thing: are all cables securely plugged in? If they aren't, plug them all in securely then reboot, to see if the problem has...
  11. mrjimphelps

    Solved Proper removal/withdrawal of OS?

    I always got 10 seconds on the show!
  12. mrjimphelps

    Solved Proper removal/withdrawal of OS?

    If you are referring to the Windows that came pre-installed on the laptop when it was new, then you can not legally withdraw the license from that computer and move it to another. It is an "OEM" license, specifically defined to be for that computer only. Your only option to continue with that...
  13. mrjimphelps

    I just want to cry now:

    I suggest that you do a Factory Restore on your laptop. This will bring it back to brand-new, out-of-the-box condition software-wise. You can probably use the ALT-F10 method -- here's how to do it: How to Restore Windows on my Acer Computer Using Alt + F10 on startup You may be able to create...
  14. mrjimphelps

    Windows computer cleaner

    Often the problem you have described is caused by a misbehaving program running unseen in the background. Here's how you can see if that is the problem, and how you can fix it if it is: Run MSCONFIG. Go to the Services tab. Check the box which says "Hide all Microsoft services", then click...
  15. mrjimphelps

    deleted my user account (windows 8.1)

    After you get this fixed, I suggest that you have at least two working accounts in Windows - one Administrator account, and one standard user account. Make sure you know the password for each one. Then use the standard user account for everyday usage. If something requires administrator...
  16. mrjimphelps

    New Samsung Portable NVMe SSD X5 Thunderbolt 3 Drive

    That 2TB model sounds really nice - maybe I can get a 2nd mortgage on my house to pay for it!
  17. mrjimphelps

    Solved missing software. but still there.

    64-bit software may or may not run on a 32-bit computer. If it runs, it will run poorly. That is definitely a problem here.
  18. mrjimphelps

    AP Exclusive: Google tracks your movements, like it or not

    If you install a script blocker on your browser, then start browsing to any website you choose, you will find that there are Google scripts running on just about every website you go to. Google is tracking you every time you do anything whatsoever on the internet. They have used the vast...
  19. mrjimphelps

    Solved missing software. but still there.

    I use VLC to play DVDs in Linux Mint. There is also a Windows version. It is free software. I have been very pleased with VLC. Here is where you can get VLC: Official download of VLC media player, the best Open Source player - VideoLAN
  20. mrjimphelps

    On-screen keyboard closes when touched

    This will tell you how to turn on the on-screen keyboard, and how to pin it to your taskbar for easy access: https://www.howtogeek.com/240288/how-to-use-the-on-screen-keyboard-on-windows-7-8-and-10/