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Be wary about any anti- malware that claims to find issues. I have noted how using different scanners will often find different problems. After many issues with Norton, I switched on Defender and it does exactly what it is supposed to do. Don't assume that because a programme finds a problem...

I had a similar issue and discovered, after many hours of frustration, that Norton antivirus 2014 was interfering with the boot process. I still haven't been able to fully explain why, but I removed it (using the Norton removal tool downloaded from Norton) and reinstalled. All worked for some...