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Thanks for the explanation, this will help us prevent problems in the future :)

Uhmm, i guess it was windows 8.1 fresh install. We had multiple options of how refresh the laptop, and we chose the most firm one.

Hi Everyone, Again, thanks for the reply's. We were struggling with the issue some more the last couple of days, browsed the internet for more solutions but everything did just not work. So we decided we would reset his pc right back to factory settings to solve the problem. and that did! So...

Hi everyone, Thanks for the reply's, but our problem is the desktop application that's built into windows, and not the Metro app. We have tried a full pc refresh but unfortunately the problems keep showing up. Now we have the ability to sync One drive via File Explorer but it gives us the...

Hi Everyone, My friend has an Asus laptop and he had some problems with his keyboard. So he sent it to Asus for repairs and what he got back was a perfectly fine laptop with an erased disk drive. So he had Windows 8.1 re-installed but one of the things he noticed was that his One drive...

Thanks A LOT! The sharkoon driver was indeed the problem and it is now fixed. I really appreciate you help :). Again huge thanks! Martijn

Hi everyone, Since today my friend is being hit with some BSOD's containing the text: "Kernel Security Check Failure" We have no idea where this all came from, my friend did not download some sketchy, unstable, downloads or something. We did some research and it apparently is an issue with...

Alright, so my friend and i put a usb drive into my laptop and turned it into a recovery drive. Once we plugged it into his laptop it booted like it had to. Everything was back to normal and it even installed the driver. So odd. Especially because we tried it about 5 minutes before and it...

Hi everyone, My friend has a new asus laptop and while he was updating his new GeForce driver the laptop just blacked out. The screen was on, but only showing black pixels. We tried a monitor but that did the same thing and the problem did not solve itself after hard resetting the system. Im...

Hi everyone, Past Friday windows 8.1 ran some updates and I think it's since then the watermark with SecureBoot disappeared from my desktop. I tried to remove this watermark before with my friend; My2cents. But we couldn't remove it because I had not eufi boot control panel. He told me he...

It's version 3.5.11. I hope it works. Good Luck and Greetings, Sebas

I'm glad to hear you understand. Good luck and Greetings, Sebas

No, I dont think that will solve your problem because i had the problem after resetting windows 8. So the problem also locates at windows 8

I also had this problem and i don't really know how i fixed it. I tried installing it but it kept giving me the same error. I needed Frameworks for the program Paint.Net. So when i run the installation wizard of Paint.Net it showed me the instalation of .net frameworks. But there was an option...

Word 2013, chrome and other programs like that are desktop apps, They just run the old win 7 way. They have to make the programs available for windows 7 and 8 so thats why they made it a desktop app. You can make shortcuts on your start screen to be able to run them quick but that does not mean...

Hi, The store might be blocked on the network or networks you are trying this with. It might also be an update problem. For this, check is your mail or calender apps work fine, or try switching to a local account and go back to a microsoft account. Is it tells you microsoft services are...

Hi, What is your actual problem here? Are your apps like mail running via desktop?

You can change the basic location settings on word 2010. Go to the upper file tab and open options below. Then open the tab "save" and choose a path for basic location for saving. I dont know if you can do the same thing for adobe. Good luck.

and what do you get when you let windows update the driver?

Ow, wait. I did not understand your question correctly. You said your windows wants to update a driver. I thought you said you wanted to update windows but one driver would be not compatible with the update. Sorry for the misunderstanding. There is a place on asus.com were you can browse the...