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    Trusteer End Point Protection increases boot time

    Following prompts from my online banking webpage in October 2018 I installed Trusteer Endpoint Protection (Rapport) (TEPR) but then forgot it was installed and just got on with using my computer. For a while now both my wife and I have noticed that, after switching on, the PC was slow to get to...
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    Solved Is there another way for Excel to show negative times

    Because Excel cannot show negative times (except as an infinite number of ## characters) I have devised a way for Excel to show that times (hh:mm) are negative by inserting a column that shows "Exceeded" before the "Exceeded By" value. The attached picture shows what I have done. Is there a...
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    Solved How do I force Word to use normal.dotx when launched?

    Word 2016 insists on using normal.dotm template when launched. Word ‘Help’ states “The Normal.dotm template opens whenever you start Microsoft Word, and it includes default styles and customizations that determine the basic look of a document.” Normal.dotm is a macro enabled template but I...
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    Solved Microsoft Word 'Paper' colour wrong

    I use Microsoft Office Professional Plus 2016 on my Windows 8.1 64-bit OS. Because I find stark white too bright to stare at when composing Office Documents and Spreadsheets I changed the Registry “Window” colour to RGB value 140 160 140 (a pale green). When I launch Excel the spreadsheet is...
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    How do I stop floating/sticky videos

    I use Firefox web browser v60.0.2 (64 bit) and my OS is Windows 8.1 (64 bit). I know how to stop web page videos from autoplaying but how do I stop the video frame from following me as I scroll down the web page? I believe this action is called various names such as “floating video”, “sticky...
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    Windows 8.1 Safe Mode from OFF state

    Windows 8.1 “Safe Mode”: - W8.1 allows one to access the “Recovery” menu after booting up which allows one to select restarting in “Safe mode” but how does one get the PC to boot into Safe Mode from the OFF state? If, for example, the PC will not boot into Windows and hangs? In this case the...
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    Solved "Local Users and Groups" missing?

    My OS is 64-bit Windows 8.1 Home (see photo) and as far as I know it is working fine except that the "Local Users and Groups" folder is missing when looking in the "Computer Management" window (see photo). It should appear below "shared folders" but it doesn't. Also when I run the command...
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    Solved Windows update is not triggering restore point creation

    Is Windows 8.1 Update process faulty? I am used to Windows 7 OS in which the Windows Update (WU) process creates a restore point (RP) before installing updates. I have recently installed Windows 8.1 64 bit OS on my computer and find that the WU process downloads and then installs updates...