Windows 8 and 8.1 Forums


Macrium Free rescue disk freezes after it is loaded

  1. #1


    Posts : 11
    Windows 8.1

    Macrium Free rescue disk freezes after it is loaded


    I installed Macrium Free on my Dell Venue Pro 8. Then I added a memory stick and made a backup image of all the partitions on the Dell (there are 5...EFI System Partition, OEM Partition, Recovery Partition, Recovery Partition, and Boot Page file, crash dump, Primary Partion). Not sure why there are so many partitions but after the backup image was complete, I set up a rescue disk on a USB drive. I rebooted the Dell to make sure the rescue disk worked. What happens next is strange.
    First, when I rebooted, the boot up screen shows both Win 8.1 and now a Macrium button. I thought I only made a rescue disk on my USB drive, but I clicked the Macrium button and it loaded Macrium just fine, or so I thought. Once Macrium was loaded, it showed the familiar backup/recovery screen that I have seen before on my desktop computer when I needed to restore an image. The only problem is this screen is frozen. I cannot access any of the functions on the screen to select the image to restore or even close the screen and reboot.
    Figuring that maybe the rescue process on the tablet is not working properly, I put the rescue USB drive in and then booted again (had to hold the power key in for a while till it rebooted). When it booted to the USB drive, it went through the same steps and again loaded the backup/restore screen, but it too was frozen.
    Should I have not included all the extra partitions in my image backup or is there some other issue going on here?

      My System SpecsSystem Spec

  2. #2


    Welcome to the forum. the image and the boot up are separate things if the macrium disk isnt work I would first try recreating it in case its faulty you do need to image most of the partitions
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8.1


    Thanks for the help.
    I followed the instructions from Macrium to create a bootable USB drive again, but got the same results...with a slight change.
    Now when I boot with the USB drive, the Macrium Restore page comes up, showing the drives and the backup images for just a split second, then it reverts back to a blank screen (see attached picture) and once again, the screen is frozen so I have to do a hard reboot.
    As this page is opening, I can see the drives and image info in the different sections and then it all goes away leaving just blank areas in the different sections. Very odd.
    Anyone have any idea?
      My System SpecsSystem Spec

  4. #4


    Austin TX metro area
    Posts : 626
    Windows 7 Pro 64bit [MS blue-disk set]


    I know this will sound strange, temporarily remove the added memory stick and see if everything "falls" back into place.
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windows 8.1


    RolandJs,
    Thanks for the response, but I'm not sure I understand what "falls" back into place means.
    I can boot into Windows 8.1 on my Dell Tablet just fine without the USB stick in.
    Here is some more info that I just discovered. I put the Macrium rescue USB stick that I made for my Dell Venue Pro, into my PC (not the Dell Tablet) and booted to it. It booted and loaded just fine. I could see the drives and the backup images that I created with Macrium on my PC (I use Macrium for my PC backup images as well). I could even move around the in this screen, so I know that the USB drive is actually working just fine. Why then does it not want to work properly when in my Dell Venue Pro 8 tablet? After all, it was created on my Dell for my Dell recovery. There must be some setting that I'm not aware of that is freezing the rescue program once it loads.
    Anyone have any ideas what to look for in my Dell tablet?
      My System SpecsSystem Spec

  6. #6


    Posts : 11
    Windows 8.1


    RolandJs,
    Thanks for the response, but I'm not sure I understand what "falls" back into place means.
    I can boot into Windows 8.1 on my Dell Tablet just fine without the USB stick in.
    Here is some more info that I just discovered. I put the Macrium rescue USB stick that I made for my Dell Venue Pro, into my PC (not the Dell Tablet) and booted to it. It booted and loaded just fine. I could see the drives and the backup images that I created with Macrium on my PC (I use Macrium for my PC backup images as well). I could even move around the in this screen, so I know that the USB drive is actually working just fine. Why then does it not want to work properly when in my Dell Venue Pro 8 tablet? After all, it was created on my Dell for my Dell recovery. There must be some setting that I'm not aware of that is freezing the rescue program once it loads.
    Anyone have any ideas what to look for in my Dell tablet?
      My System SpecsSystem Spec

  7. #7


    Austin TX metro area
    Posts : 626
    Windows 7 Pro 64bit [MS blue-disk set]


    "...Why then does it not want to work properly when in my Dell Venue Pro 8 tablet?..."
    I missed this part! My earlier post is moot; let's wait and see what others have to say
      My System SpecsSystem Spec

  8. #8


    There are three options to create the CD if one doesn't work try another the best option is normally the Linux version. Creating the windows or disk may fail if certain files are not on your pc
      My System SpecsSystem Spec

  9. #9


    Posts : 11
    Windows 8.1


    samuria:
    I'm not sure what version you are referring to, but the version I have for my tablet must not have 3 options, besides, I'm not trying to create a CD. I'm trying to create a USB drive as my rescue disk.
    Besides, as I said earlier...the USB drive worked when I loaded it in my PC.
      My System SpecsSystem Spec

  10. #10


    It should be same for USB when you create it does it give and option go use Linux or Windows pe?
      My System SpecsSystem Spec

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