Macrium Free rescue disk freezes after it is loaded

Big Dawg

New Member
Messages
11
I installed Macrium Free on my Dell Venue Pro 8. Then I added a memory stick and made a backup image of all the partitions on the Dell (there are 5...EFI System Partition, OEM Partition, Recovery Partition, Recovery Partition, and Boot Page file, crash dump, Primary Partion). Not sure why there are so many partitions but after the backup image was complete, I set up a rescue disk on a USB drive. I rebooted the Dell to make sure the rescue disk worked. What happens next is strange.
First, when I rebooted, the boot up screen shows both Win 8.1 and now a Macrium button. I thought I only made a rescue disk on my USB drive, but I clicked the Macrium button and it loaded Macrium just fine, or so I thought. Once Macrium was loaded, it showed the familiar backup/recovery screen that I have seen before on my desktop computer when I needed to restore an image. The only problem is this screen is frozen. I cannot access any of the functions on the screen to select the image to restore or even close the screen and reboot.
Figuring that maybe the rescue process on the tablet is not working properly, I put the rescue USB drive in and then booted again (had to hold the power key in for a while till it rebooted). When it booted to the USB drive, it went through the same steps and again loaded the backup/restore screen, but it too was frozen.
Should I have not included all the extra partitions in my image backup or is there some other issue going on here?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Venue Pro 8
    CPU
    1.33
    Memory
    2 gigs
Welcome to the forum. the image and the boot up are separate things if the macrium disk isnt work I would first try recreating it in case its faulty you do need to image most of the partitions
 

My Computer

System One

  • OS
    win 8 pro
Thanks for the help.
I followed the instructions from Macrium to create a bootable USB drive again, but got the same results...with a slight change.
Now when I boot with the USB drive, the Macrium Restore page comes up, showing the drives and the backup images for just a split second, then it reverts back to a blank screen (see attached picture) and once again, the screen is frozen so I have to do a hard reboot.
As this page is opening, I can see the drives and image info in the different sections and then it all goes away leaving just blank areas in the different sections. Very odd.
Anyone have any idea?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Venue Pro 8
    CPU
    1.33
    Memory
    2 gigs
I know this will sound strange, temporarily remove the added memory stick and see if everything "falls" back into place.
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
RolandJs,
Thanks for the response, but I'm not sure I understand what "falls" back into place means.
I can boot into Windows 8.1 on my Dell Tablet just fine without the USB stick in.
Here is some more info that I just discovered. I put the Macrium rescue USB stick that I made for my Dell Venue Pro, into my PC (not the Dell Tablet) and booted to it. It booted and loaded just fine. I could see the drives and the backup images that I created with Macrium on my PC (I use Macrium for my PC backup images as well). I could even move around the in this screen, so I know that the USB drive is actually working just fine. Why then does it not want to work properly when in my Dell Venue Pro 8 tablet? After all, it was created on my Dell for my Dell recovery. There must be some setting that I'm not aware of that is freezing the rescue program once it loads.
Anyone have any ideas what to look for in my Dell tablet?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Venue Pro 8
    CPU
    1.33
    Memory
    2 gigs
RolandJs,
Thanks for the response, but I'm not sure I understand what "falls" back into place means.
I can boot into Windows 8.1 on my Dell Tablet just fine without the USB stick in.
Here is some more info that I just discovered. I put the Macrium rescue USB stick that I made for my Dell Venue Pro, into my PC (not the Dell Tablet) and booted to it. It booted and loaded just fine. I could see the drives and the backup images that I created with Macrium on my PC (I use Macrium for my PC backup images as well). I could even move around the in this screen, so I know that the USB drive is actually working just fine. Why then does it not want to work properly when in my Dell Venue Pro 8 tablet? After all, it was created on my Dell for my Dell recovery. There must be some setting that I'm not aware of that is freezing the rescue program once it loads.
Anyone have any ideas what to look for in my Dell tablet?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Venue Pro 8
    CPU
    1.33
    Memory
    2 gigs
"...Why then does it not want to work properly when in my Dell Venue Pro 8 tablet?..."
I missed this part! My earlier post is moot; let's wait and see what others have to say :)
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
There are three options to create the CD if one doesn't work try another the best option is normally the Linux version. Creating the windows or disk may fail if certain files are not on your pc
 

My Computer

System One

  • OS
    win 8 pro
samuria:
I'm not sure what version you are referring to, but the version I have for my tablet must not have 3 options, besides, I'm not trying to create a CD. I'm trying to create a USB drive as my rescue disk.
Besides, as I said earlier...the USB drive worked when I loaded it in my PC.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Venue Pro 8
    CPU
    1.33
    Memory
    2 gigs
I am using 6.2 and don't see any option for linux.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Venue Pro 8
    CPU
    1.33
    Memory
    2 gigs
I don't get those choices with ver 6.2...or at least I don't get it on my Dell Tablet running Windows 8.1.
Could it only be for the earlier version or maybe it's not available on 32 bit systems. I don't know.
I've tried everything I can think of to get it to work with no luck.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Venue Pro 8
    CPU
    1.33
    Memory
    2 gigs
One thing I discovered with the 6.x versions of MR boot, either from USB or from the hard drive, is that it can take over 2 minutes (!) for the program to actually start working. In the meantime, everything is frozen.

So, try this again and see if, eventually, it does start to work -- you will see it loading drivers when it's about to unfreeze.

Good Luck
 

My Computer

Thanks for the help. I thought I had waited longer but really didn't time it.
I'm out of town so I'll try your suggestion when I return.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Venue Pro 8
    CPU
    1.33
    Memory
    2 gigs
Well I forgot that I had also added Macrium rescue to the boot menu so I rebooted into Macrium (without the USB) but got the same results.
Once Macrium booted to the restore screen, you could see the drives and images but then it quickly went away leaving the different sections blank. The screen froze and stayed frozen for more than 15min. before I gave up and did a hard shutdown.
I hope someone on this forum has experienced this with ver. 6 and has a fix.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Venue Pro 8
    CPU
    1.33
    Memory
    2 gigs
BigDawg -- in my experience, that disappearing act didn't bode well for one of my computers -- I had a logical error on my hard-drive which had to be fixed; I got it fixed, however, the process was somewhat geeky!
If you don't mind, I'd like you to download, install, run AOMEI Backupper and see if that program's display also quickly disappears.
 
Last edited:

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
thanks for the advice.
I downloaded it but when I opened it to do a system backup, it said it couldn't find System Partion. I wonder if it's because this dell tablet has so many partions... see info in my earlier post.
When I tried to do a disk backup...it only found my micro sd card and nothing else.
this is obviously becoming quite frustrating.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Venue Pro 8
    CPU
    1.33
    Memory
    2 gigs
BigDawg, you're using a Tablet, I totally forgot that! I'm afraid I was thinking desktop or laptop all along -- I better go into listening in mode and learn from those who know Tablets, I will be learning alongside with you.
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
A new development...but still freezes.
Now when I boot into Macrium, it loads completely as before, but now the page shows the drives and the backup images when Macrium loads completely. I can see every thing I would need to restore an image if needed. UNFORTUNATELY the page just freezes as before.
The only thing I can do is hold the power button until the tablet powers down.
I've seen nothing anywhere about this issue.
I've used Macrium on my other Windows based computers with great success so I hope someone with Macrium will see this post about my 8.1 Windows tablet.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Venue Pro 8
    CPU
    1.33
    Memory
    2 gigs
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