Windows 8 and 8.1 Forums


New Hard Drive - Can't Load System Image

  1. #1


    Posts : 17
    Windows 8.1

    New Hard Drive - Can't Load System Image


    I have a Dell 17R. I sent it for repairs because it wasn't booting up. They replaced the motherboard and installed a new hard drive. I had a Samsung 840 SSD and now it's a regular hard drive. I'm trying to do a system image restore to get all of applications back, many of which I've had on there for years.

    I had repair discs from the original hard drive and when I installed the SSD so I tried using both, making sure the Legacy Boot was pulling from the DVD. I received messages on both that there was no boot disc.

    I tried creating a recovery USB drive, changed the boot settings to pull from the USB. I got all the way to the final screen and got a message:

    "Windows cannot restore a system image to a computer that has a different firmware. The system image was created on a computer using EFI and this computer is using BIOS."

    I also have the old hard drive, but I don't know whether the drive is faulty or not because I didn't receive any information from the repair facility.

    I called the repair company to assist with the system image restore and they said they couldn't help. They only had my laptop for 3 weeks trying to fix it!!!!!! I've also tried setups per recommendations from other threads, but nothing is working. Can you please help?

    Zukini98

      My System SpecsSystem Spec

  2. #2


    Might be your windows was installed UEFI bios and not the regular way..

    The Unified Extensible Firmware Interface (UEFI, pronounced as an initialism U-E-F-I or like "unify" without the n[a]) is a specification that defines a software interface between an operating system and platform firmware. UEFI replaces the Basic Input/Output System (BIOS) firmware interface originally present in all IBM PC-compatible personal computers,[2][3] with most UEFI firmware implementations providing legacy support for BIOS services. UEFI can support remote diagnostics and repair of computers, even with no operating system installed.[4]

    so you'll probably have to make a UEFI recovery windows install disc and try installing/ backup that way..


    what did you use to image your old drive? macrium or just regular windows system restore??


    UEFI Bootable USB Flash Drive - Create in Windows
      My System SpecsSystem Spec

  3. #3


    Posts : 17
    Windows 8.1


    Thank you so much for this information. I did a system image. I'll take a look at the links you provided. Thanks again.
      My System SpecsSystem Spec

  4. #4


    Posts : 17
    Windows 8.1


    Hello,

    Stupid question. Am I creating the USB from my laptop - the one with the new hard drive? I only ask because option 2 screenshot shows the .is files on a backup drive. My backup is on an external hard drive.

    Thanks!
      My System SpecsSystem Spec

  5. #5


    Posts : 17
    Windows 8.1


    FYI - I'm using a USB, not a disk.
      My System SpecsSystem Spec

  6. #6


    the USB you make using Rufus.. should be on whatever computer works..??

    I think you've confused me now too!..

    here

    UEFI Bootable USB Flash Drive - Create in Windows


    and rufus..
    Rufus - Create bootable USB drives the easy way
      My System SpecsSystem Spec

  7. #7


    Posts : 660
    windows 8.1


    Quote Originally Posted by zukini98 View Post
    I tried creating a recovery USB drive, changed the boot settings to pull from the USB. I got all the way to the final screen and got a message:

    "Windows cannot restore a system image to a computer that has a different firmware. The system image was created on a computer using EFI and this computer is using BIOS." Zukini98
    I suspect that your new placed motherboard is set to (legacy mode BIOS) and not (U)EFI mode.
    Go into your UEFI(formely bios) and set it to EFI.
      My System SpecsSystem Spec

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