Windows 8 and 8.1 Forums


DISM unable to repair, unable to uninstall KB3022345

  1. #1


    Posts : 5
    8.1 x64

    DISM unable to repair, unable to uninstall KB3022345


    Let's start with I'm a complete noob, but I'm smart and I know how to Google stuff...

    I've tried SO many threads and techniques to fix this, but I'm unable to, this has been a VERY deep rabbit hole I've traversed and can't find my way back out.

    Let's start at the beginning...

    I stopped auto installing updates because I had issues with doing so in the past, so my windows updates stacked up for a bit. (I know, I suck!)

    I started installing them all last month and found 4 that would not install, a couple of them seem to be serious and my friend recommend I get them fixed.

    I've run sfc /scannow it NOW shows no validation errors. But there were errors the first time.
    Windows Resource Protection did not find any integrity violations.

    I've run dism and it tells me the store is repairable
    C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Scanhealth
    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031
    Image Version: 6.3.9600.17031
    [==========================100.0%==========================]
    The component store is repairable.
    The operation completed successfully.


    I've run /startcomponentcleanup
    :\WINDOWS\system32>Dism /Online /Cleanup-Image /StartComponentCleanup
    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031
    Image Version: 6.3.9600.17031
    [==========================100.0%==========================]
    Error: 1168
    Element not found.


    I've run DISM and it tells me it can't find the source,
    C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth
    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031
    Image Version: 6.3.9600.17031
    [==========================100.0%==========================]
    The restore operation failed. Either the repair source was not found or the comp
    onent store cannot be repaired.
    Error: 0x800f081f
    DISM failed. No operation was performed.


    I've run the /source option with my local 8.1 installation disk and it tells me the same thing
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth /source:WIM:G:\so
    urces\install.wim:1 /LimitAccess
    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031
    Image Version: 6.3.9600.17031
    [==========================100.0%==========================]
    Error: 0x800f081f
    The source files could not be found.

    The CBS log reports this:
    Checking System Update Readiness.
    (p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17747_none_90df8130dac08ee0\utc.app.json
    Repair failed: Missing replacement payload.
    (p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17747_none_90df8130dac08ee0\telemetry.ASM-WindowsDefault.json
    Repair failed: Missing replacement payload.
    (p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
    Repair failed: Missing replacement payload.
    (p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json
    Repair failed: Missing replacement payload.

    After researching this, I found all these issues around KB3022345, so I attempted to uninstall it... it came back with another error saying it couldn't complete the process. After this failure my entire machine runs REALLY slowly, I've since put the diag tracker on manual, I've not rebooted yet since then, but I believe that slowness should be better. I also did a clean startup and tried all the above steps and got the same results again.

    I've tried this as well to uninstall with cmd...
    C:\WINDOWS\system32>DISM /online /get-packages /format:table | findstr KB3022345
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.
    C:\WINDOWS\system32>DISM /online /get-packages /format:table | findstr KB3022345
    Package_for_KB3022345~31bf3856ad364e35~amd64~~6.3.1.5
    | Installed | Update | 4/22/2015 4:06 PM
    C:\WINDOWS\system32>dism /online /remove-package /packagename:Package_for_KB3022
    345~31bf3856ad364e35~amd64~~6.3.1.5
    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031
    Image Version: 6.3.9600.17031
    Processing 1 of 1 - Removing package Package_for_KB3022345~31bf3856ad364e35~amd6
    4~~6.3.1.5
    [===========================94.7%====================== ]
    An error occurred - Package_for_KB3022345 Error: 0x80070490
    Error: 1168
    Element not found.



    I REALLY cannot reinstall everything on this computer, so please don't suggest that, I really need to just

    1. fix this dism store error... BTW, after attempting to uninstall KB3022345 I'm now getting a LITTLE different failures with DISM then before, but the result is the same.
    2. remove this KB and get that damn tracker completely shut down
    3. install the missing updates

    I'm going to reboot again and if everything remains really slow, I'm going to roll back to yesterday before I tried to remove that KB. But I cannot roll back far enough to get back to April 22nd when it was installed.

    Sorry for the LONG posting, I've tried SO much more but that's the highlights, hope you all can help.

    These are the 4 updates that I cannot install...
    Update for Windows 8.1 for x64-based Systems (KB3000850)
    Update for Windows 8.1 for x64-based Systems (KB2976978)
    Update for Windows 8.1 for x64-based Systems (KB3038936)
    Update for Windows 8.1 for x64-based Systems (KB3013816)

    I'm running 8.1 on an AMD A10 6800k

    Thanks so much for your time!

      My System SpecsSystem Spec

  2. #2


    I followed KYHIs directions and was able to get DISM to use the source pointed to: Unable to connect to internet via wifi or ethernet

    The zip file RESTOREHEALTH v2.ZIP has been renamed to IMAGE_HEALTH.zip and is available here:

    https://www.dropbox.com/s/zh2dirsoqr...EALTH.zip?dl=0
      My System SpecsSystem Spec

  3. #3


    Posts : 2,690
    Windows 3.1 > Windows 10


    SFC SCANNOW and DISM RESTOREHEALTH - Repair Corrupt Files

    Instead of version # - I went by revision date
      My System SpecsSystem Spec

  4. #4


    Ah, okay, thanks, I forgot. I still had a link to the old one stored away.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    8.1 x64


    So I ran steps 1-6 from the program you linked, got the same results I posted in the initial posting,

    I'm linking my log files
    https://www.dropbox.com/s/qhnumau89fdctx5/CBS.log?dl=0
    https://www.dropbox.com/s/jiy3kv9zsq4l5im/dism.log?dl=0

    My suspicion is that it's that KB i listed in the OP but I cannot remove it from my computer for some reason.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,690
    Windows 3.1 > Windows 10


    (p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17747_none_90df8130dac08ee0\utc.app.json

    (p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17747_none_90df8130dac08ee0\telemetry.ASM-WindowsDefault.json

    (p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json

    (p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json

    Those 4 files where Flagged as Corrupt by SFC - this is Fasle result - but a normal result from SFC
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    8.1 x64


    I don't believe I ran SFC, that was from steps 1-6 unless SFC is part of your scripting...

    When I do run scannow, it tells me there are no issues.

    That "normal" result is causing my 4 updates to fail to install, and also preventing me from removing KB3022345 from my computer... any ideas how to remove it and fix this error?
      My System SpecsSystem Spec

  8. #8


    Posts : 2,690
    Windows 3.1 > Windows 10


    amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54

    when searching for that directory - I only find

    "C:\Windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17962_none_90c4e3b2dad5425d"
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    8.1 x64


    This is the part where I'm a total noob, I have no idea what you last post means... here is the screenshot of my search on my computer...
    Screenshot by Lightshot

    Is this the mismatch? Where did that folder come from and is it part of that KB that everyone seems to be having issues with?
      My System SpecsSystem Spec

  10. #10


    Posts : 2,690
    Windows 3.1 > Windows 10


    what it means is I do not have the directory - that your PC - has found corrupt files in...

    So, it would appear that I have received an update (thus file version in bold) that your PC has not..

    Otherwise I could have uploaded the files to you.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
DISM unable to repair, unable to uninstall KB3022345
Related Threads
*I am running windows 8.1 Pro, this issue came up last night when I was suddenly unable to save or view image files (.png, .jpg, etc). Troubleshooting led to discovering corrupt system files, now I am here: Running sfc /scannow in the command prompt (admin level) yielded some interesting...
Hi, Since starting to run Windows 8.1 a couple of weeks ago I have been unable to open iTunes, Getting the messages. 'The program can't start because MediaToolbox.dll is missing form your computer. Try reinstalling the program to fix this problem' & 'iTunes was not installed properly. Please...
Solved Unable to uninstall an app in Software and Apps
I'm using Win 8.1, an internet service provider technician installed an app that I can't remove, I don't know what the app does, but it's listed in the installed programs under control panel, and also there's a folder under Program Files (x86) in C, whenever I tried to run the apps, it just said...
Solved DISM error, unable to download source files in Performance & Maintenance
In the course of trying to fix another problem I ran the DISM checkhealth command and it said that windows image needed repaired, so I ran the restore health command and I got an error. How can I fix this error? I am attaching a screen shot of the error and Dism logs and CBS logs of both the...
Hello. Yesterday night when i came home from work, i turn on my laptop with windows 8.1 and its started loading "pc repair", after it finished i get a message saying it could not repair automaticly. So i have tried advanced-restore point, it just failed. Tried cmd- sfc /scannow, and i get a...
Solved Unable to uninstall program in Software and Apps
I've just installed a trial version of Adobe Premiere 6 and when trying to uninstall it i receive the error: 6052 I'm an administrator as is, not sure what the problem is or how to resolve it... Any assistance appreciated.. Cheers
Eight Forums Android App Eight Forums IOS App Follow us on Facebook