Scanning and repairing drive ( error on a new Dell )

missfoofoo

New Member
Messages
1
When I'm starting my Dell laptop this comes up: Scanning and repairing drive \\?\Volume{2d82395b-9f24-4bed-8877-6c326dc7bb5f}): 100% complete.

It can take a couple of hours for Windows to come up, then it can take up to a couple more hours to sign in. Once signed in, everything is super slow. It freezes up when trying to scan for viruses or open anything up to try and fix this. I tried to change a registry code per this forum and it didn't work, but the advice was from 2013. I was able to finish a scan through Malwarebytes and found 2 viruses and 122 other potential bad things. I also deleted some infected programs that were automatically installed when my son downloaded 2 games in Dec 2014. I've been trying to clean and run antivirus programs for two days now.

I dont know know what else to do. I don't want to buy him a new laptop because this one is brand new and he hasn't used it since Jan 2015 because of this problem and he broke two previous laptops. He needs it for homework.

Please help if you can.


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My Computer

System One

  • OS
    Dell
Wipe your HDD and reinstall the OS
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
The Dell PC Restore (recovery) will restore the PC to the original factory setup. F8 at power on accesses the PC Restore.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
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