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Scanning and repairing drive ( error on a new Dell )

  1. #1

    Scanning and repairing drive ( error on a new Dell )

    When I'm starting my Dell laptop this comes up: Scanning and repairing drive \\?\Volume{2d82395b-9f24-4bed-8877-6c326dc7bb5f}): 100% complete.

    It can take a couple of hours for Windows to come up, then it can take up to a couple more hours to sign in. Once signed in, everything is super slow. It freezes up when trying to scan for viruses or open anything up to try and fix this. I tried to change a registry code per this forum and it didn't work, but the advice was from 2013. I was able to finish a scan through Malwarebytes and found 2 viruses and 122 other potential bad things. I also deleted some infected programs that were automatically installed when my son downloaded 2 games in Dec 2014. I've been trying to clean and run antivirus programs for two days now.

    I dont know know what else to do. I don't want to buy him a new laptop because this one is brand new and he hasn't used it since Jan 2015 because of this problem and he broke two previous laptops. He needs it for homework.

    Please help if you can.

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      My System SpecsSystem Spec

  2. #2

    Posts : 2,690
    Windows 3.1 > Windows 10

    Wipe your HDD and reinstall the OS
      My System SpecsSystem Spec

  3. #3

    The Dell PC Restore (recovery) will restore the PC to the original factory setup. F8 at power on accesses the PC Restore.
      My System SpecsSystem Spec

Scanning and repairing drive ( error on a new Dell )
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