Windows 8 and 8.1 Forums


Can't boot at all, BSODs shown

  1. #1


    Posts : 3
    Windows 8.1/10

    Can't boot at all, BSODs shown


    I posted this issue here because the I think the problem is not just BSOD, also I can't provide dump file as I could not even boot.

    *UPDATE*After hours of black screen with cursor, my PC suddenly show the Acer screen with "repairing disk errors this might take over an hour to complete"


    I dont know if this part matter, but I am writing it anyways, I hope it help diagonise the problem:
    A week ago, my computer always went to 100% disk use that my computer froze after 3-5 seconds after logging in. The first time I encounter the problem, I was playing "Wildest Dream", and it went like 'Wildest Dreee Wildest Dreee Wildest Dreee' and loop for a few minute, then it move on 'eam ahhh eam ahhh eam ahhh' and loop for a few minute, then I force close my computer. After a few time restarting, I forgot why I went to advanced option screen during startup. I chose "Reset this PC" with "keep my files". Soon the reset finished, but I can't boot, I could only go to advanced option screen during startup. At last, I forced to reset my computer to factory setting. (I was using Win10 before this)
    After the reset, my computer went back to Win8.1, but my PC was Win8 while bought. I could login, but after the login, it went to black screen with cursor. I soon found out that this is a known problem in my series of PC from Microsoft. However, I simply went to safe mode and delete the graphic driver. Then, everything was fine.

    Now it went to the related part:
    After a few day of using win8.1 (JUST A FEW), I soon wanted to go back to Win10. I deleted the %SoftwareDistribution% file and carry out windows update. However, since it showed "0kb 0% complete", I stopped the update. However, when I shut down my computer, it showed "update and shut down". The next time I turn on my computer, it first did some update during the Acer Screen(Windows screen in other computer). Then I went out for some Walkers. After approximately 15 minute, I returned to my computer and a disk check was carrying out, also in the Acer Screen. Then, I thought a dskchk is fine, but here is where the nightmare started. I went to a bsod error (Bad system config info) everytime the startup and I can't boot. I didn't touch the msconfig. Using the cmd in advanced option screen to check the bcdedit, there was no truncatememory and numproc. After a few time of restaring, the problem went worse, the bsod changed to "unmountable boot volume". The problem just show up for less than a second before restarting that i need to record the screen to know it. Just after a single restart, "preparing auto repair" was shown. (When it was till the Bad system config info bsod, "preparing auto repair" shows after a few time restarting and it can run to the advanced option screen) However, the advanced option screen never showed up but a black screen with movable cursor. The fan is also running fast at that time. At this point, I could not find any solution so I seek for help here. My win8 repair disk is lost too.

    My PC:
    Acer Aspire E1-772G
    Last edited by macbook86000; 09 Sep 2015 at 07:26.

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    So you can't boot at all ?

    I suggest getting factory recovery disks from the manufacturer & starting from scratch.

    From what you have said, I suspect it could be hardware related.

    If restoring to factory specs & upgrading again does not help I really would suspect a hardware failure.

    Getting factory recovery disks would be a lot cheaper than a visit to a computer repair shop.

    Others here may offer better advice.

    I bought factory recovery disks from Gateway for $20.
    It was money well spent.

    I experiment with my computer a lot.
    A few times I messed it up so bad even my system image with Macrium Reflect failed.
    I used my factory disks then & got things going again.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1/10


    Quote Originally Posted by David Bailey View Post
    So you can't boot at all ?

    I suggest getting factory recovery disks from the manufacturer & starting from scratch.

    From what you have said, I suspect it could be hardware related.

    If restoring to factory specs & upgrading again does not help I really would suspect a hardware failure.

    Getting factory recovery disks would be a lot cheaper than a visit to a computer repair shop.

    Others here may offer better advice.

    I bought factory recovery disks from Gateway for $20.
    It was money well spent.

    I experiment with my computer a lot.
    A few times I messed it up so bad even my system image with Macrium Reflect failed.
    I used my factory disks then & got things going again.
    Firstly, thanks for your advice.
    What is starting from scratch?I am sorry that i don't understand.
    More accurately, after pressing the power button, the acer screen could show but soon, it came up with the bsod.
    Also, after using the factory recovery disk, will my computer still be genuine?
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1/10


    *UPDATE*After hours of black screen with cursor, my PC suddenly show the Acer screen with "repairing disk errors this might take over an hour to complete"
      My System SpecsSystem Spec

  5. #5


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by macbook86000 View Post
    Quote Originally Posted by David Bailey View Post
    So you can't boot at all ?

    I suggest getting factory recovery disks from the manufacturer & starting from scratch.

    From what you have said, I suspect it could be hardware related.

    If restoring to factory specs & upgrading again does not help I really would suspect a hardware failure.

    Getting factory recovery disks would be a lot cheaper than a visit to a computer repair shop.

    Others here may offer better advice.

    I bought factory recovery disks from Gateway for $20.
    It was money well spent.

    I experiment with my computer a lot.
    A few times I messed it up so bad even my system image with Macrium Reflect failed.
    I used my factory disks then & got things going again.
    Firstly, thanks for your advice.
    What is starting from scratch?I am sorry that i don't understand.
    More accurately, after pressing the power button, the acer screen could show but soon, it came up with the bsod.
    Also, after using the factory recovery disk, will my computer still be genuine?
    Go into a store & buy a computer.
    Take it home & set it up.
    THAT is starting from scratch.

    Also, after using the factory recovery disk, will my computer still be genuine?
    Yes.
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Because you have had a few bluescreens with "bad system config info" (msconfig is just a part) you get the "unmountable boot volume", meaning windows has locked itself to prevent any more damage.
    This could be due to the master boot record (boot files) have been corrupted, because of the restarts with the bluescreen 'bad system config info'.

    Please follow the instructions for the boot files Restore, Fix, Repair Master Boot Record (MBR) in Windows.
      My System SpecsSystem Spec

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