Windows 8 and 8.1 Forums


Windows Update , Blank screen and they System restore fail

  1. #1


    Posts : 14
    Windows 8.1

    Windows Update , Blank screen and they System restore fail


    Hi Guys,

    I have samsung ativ book 6 laptop with switchable graphics between Intel HD and ATI . I have holding off on windows update because it failed last two times and gave me black screen after logon. I had to restore during previous two occasions. But outstanding windows update KB's has been piling up since so decided to do the fresh attempts this time.
    I manually created restore points and then updated the windows. I did have latest graphics drivers before update. I thought Microsoft might have fixed this problem but turn out to be same issue . Blank screen after logon with mouse cursor.

    I used task manager to run msconfig boot into safe mode. uninstalled Intel as well as ATI drivers. After rebooting I still was getting blank screen with mouse cursor even though it was using basic Microsoft graphics driver. So I concluded that its one of those windows update causing this problem. I tried few things here and there but nothing worked so decided to restore. But restore failed and windows went into diagnostic in startup. it went on attempt to repair few time and finally said that I need to restore. Windows showed me only restore point the recent one. My manually created and previous restore points were wiped out. So I clicked on whatever available. That too failed. Now my pc doesnt start. I mean it start and shows only blank screen. If I reach to repair menu there is no restore point found. repair start up fails. boot into safe mode with networking shows blank screen.

    does anyone has any suggestion? Of course I can take a backup and wipe out everything. But would like to give it a try to fix it as I have taken lot of efforts to customize this Laptop.

    Thanks
    Girish

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Can you get the command prompt?
    With the command prompt it may be possible to find the updates and remove them.
      My System SpecsSystem Spec

  3. #3


    Posts : 14
    Windows 8.1


    if I boot by USB bootable yes I can. How do I find and uninstall ?
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    In admin command prompt type wmic qfe list brief.
    Be aware that you might not see all of the updates.
      My System SpecsSystem Spec

  5. #5


    Posts : 14
    Windows 8.1


    it gives me one name
    update kb2894179 nt authority\system 09/30/2013
      My System SpecsSystem Spec

Windows Update , Blank screen and they System restore fail
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