Thanks for all the info. I've tried them but it's still slow. Are there any process that shouldn't be there? I've tried HiJackThis and downloaded the results. I've listed them below. I also listed the hosts file at the end. Thanks very much.
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 12:17:53 AM, on 7/24/2015
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.17840)
FIREFOX: 39.0 (x86 en-US)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Charter Security Suite\apps\ComputerSecurity\Common\FSM32.EXE
C:\Program Files (x86)\Charter Security Suite\fshoster32.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\OpenOffice.org 3\program\scalc.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_18_0_0_209.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_18_0_0_209.exe
C:\Users\KC\Downloads\HijackThis.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
Bing
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
https://www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos & Videos
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos & Videos
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by TOSHIBA
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: ExplorerBHO Class - {449D0D6E-2412-4E61-B68F-1CB625CD9E52} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
O2 - BHO: Browsing Protection - {45BBE08D-81C5-4A67-AF20-B2A077C67747} - C:\Program Files (x86)\Charter Security Suite\apps\CCF_Scanning\bin\browser\install\fs_ie_https\fs_ie_https.dll
O2 - BHO: RoboForm BHO - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: ClassicIEBHO Class - {EA801577-E6AD-4BD5-8F71-4BE0154331A4} - C:\Program Files\Classic Shell\ClassicIEDLL_32.dll
O3 - Toolbar: &RoboForm Toolbar - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Classic Explorer Bar - {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe"
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files (x86)\Charter Security Suite\apps\ComputerSecurity\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [CanonQuickMenu] C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE /logon
O4 - HKLM\..\Run: [F-Secure Hoster (42626)] "C:\Program Files (x86)\Charter Security Suite\fshoster32.exe" -app -hosterid:1
O4 - HKLM\..\Run: [TSVU] "c:\Program Files\TOSHIBA\TOSHIBA Smart View Utility\TosSmartViewLauncher.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [Spotify Web Helper] "C:\Users\KC\AppData\Roaming\Spotify\SpotifyWebHelper.exe"
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\Run: [Spotify] "C:\Users\KC\AppData\Roaming\Spotify\Spotify.exe" -autostart -minimized
O4 - HKCU\..\Run: [PCShowServerCHARTER] "C:\Users\KC\AppData\Local\Charter\Charter TV Player\PCShowServerPMWrapper.exe"
O4 - HKCU\..\Run: [Dropbox Update] "C:\Users\KC\AppData\Local\Dropbox\Update\DropboxUpdate.exe" /c
O4 - Startup: Dropbox.lnk = KC\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files (x86)\Ralink\Common\RaUI.exe
O4 - Global Startup: RealPlayer Cloud Service UI.lnk = C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra button: (no name) - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE_32.exe
O9 - Extra 'Tools' menuitem: Classic IE Settings - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE_32.exe
O9 - Extra button: Show Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra 'Tools' menuitem: Show RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files (x86)\Browny02\BrYNSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: F-Secure Dll Hoster (fshoster) - F-Secure Corporation - C:\Program Files (x86)\Charter Security Suite\fshoster32.exe
O23 - Service: FSMA - F-Secure Corporation - C:\Program Files (x86)\Charter Security Suite\apps\ComputerSecurity\Common\FSMA32.EXE
O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program Files (x86)\Charter Security Suite\apps\CCF_Reputation\fsorsp.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RalinkRegistryWriter - Ralink Technology, Corp. - C:\Program Files (x86)\Ralink\Common\RaRegistry.exe
O23 - Service: RalinkRegistryWriter64 - Ralink Technology, Corp. - C:\Program Files (x86)\Ralink\Common\RaRegistry64.exe
O23 - Service: Ralink UPnP Media Server (RaMediaServer) - Ralink - C:\Program Files (x86)\Ralink\Common\RaMediaServer.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: Print Spooler (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\Windows\system32\TODDSrv.exe (file missing)
O23 - Service: TOSHIBA eco Utility Service - Toshiba Corporation - C:\Program Files\TOSHIBA\Teco\TecoService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 12436 bytes
Host File
# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost