Windows 8 and 8.1 Forums

%temp%

  1. #11


    MD
    Posts : 865
    Windows 10 Pro x 64


    As usual when I find a resolution post it. I used the path and users to find that Google was running and preventing the %temp%. It is now functioning as I have stopped all Google tasks in task manager.

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  2. #12


    Posts : 5
    Windows 8.1


    Hello, I have what seems to be the same problem except one of my anti-malware programs has been bugging me like crazy saying there is a Trojan down loader in my local temp files. It tells me something like this "Runtime Error (at -1:0) dll:C:\Users\Danny\AppData\Local\Temp\is.'AlwaysRandomNumbersAndLettersHere'.tmp\itdownload.dll." I am extremely worried because this anti-malware program that I have called MalwareBytes, that has been detecting these intrusions and blocking them is on a trial and is about to expire. Also, when I enter chrome I recieve "etilqs_'RandomNumbersAndLetters'" and disappear when I exit.
      My System SpecsSystem Spec

  3. #13


    MD
    Posts : 865
    Windows 10 Pro x 64


    A pro will likely jump in to help.

    Meanwhile, no problem as MalwareBytesAntimalware or MBAM can expire and you can still use the free version as I do. It is just as effective.
    You will not lose the detection as it will just reoccur with the next scan.
    What do you do when MBAM detects this Trojan?
    I would think it would quarantine it so you can then remove it using MBAM.
    What is your operating system and what is your antivirus program?
    Windows Defender or whatever your a/v program is should be run to see what it also finds and to be sure this is not a false [positive.
    Please tell me your anti virus program.
    There is also a free a/v scan at Kaspersky to see if it detects anything for corroboration.
    Do you have an image of your operating system? If yes, you can recover a previous image. If not, regardless of the outcome here we should talk about the very real need for an imaging program. I use Macrium Reflect free and can walk you through it. Windows also has its own limited imaging program.
    Please write back with answers to these questions and your findings and take one thing at a time. Do not do anything rashly. One thing at a time.
      My System SpecsSystem Spec

  4. #14


    Posts : 5
    Windows 8.1


    When MBAM detects the Trojan I go to the location it is originating from, which is my local temp files, there I find a few files such as HP Support Framework, jna, SoftwareUpdate_Temp, Temp, UCDebugger which are all folders. However, all these folders are empty. I also see some etilqs and random text documents with nothing written in them. However MBAM has not detected the Trojan or at least it persistently comes back. My OS is Windows 8.1 64 bit and my antivirus program is mostly IObit Malware Fighter and Advanced System Care 8. Honestly, I was surprised MBAM did not detect or remove of this Trojan even after I restarted my computer. Also, I'm not quite clear on what you mean on taking an image of my operating system.
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  5. #15



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    MBAM is more for the malware that is very new and not yet detected by AV programs, it won't anymore detect malware that already exists for quiet some time, this is most likely the reason why MBAM doesn't detect this trojan.

    An 'image' is another word for a backup.

    I recommend, besides of MBAM, other programs that protect you from malware.
    So far I know IObit Malware Fighter and Advanced System Care 8 don't have quiet a good reputation with protecting systems, more like breaking systems. I have quiet some experience with these programs and would call them adware as they have multiple times broken systems.
      My System SpecsSystem Spec

  6. #16


    MD
    Posts : 865
    Windows 10 Pro x 64


    ax0 is right.
    Besides his help I would suggest using another a/v program as MBAM detects malware more than trojans.
    I thought you said MBAM detected the trojan.

    I would remove IObit Malware Fighter and Advanced System Care 8.

    Do you work behind a router? If you have a gateway there is a built in router you can set up but your own router is better. I can help you with that if you wish. Or if you wish to set up a router I will help you.

    If so, Windows Defender, MBAM and Windows native firewall should be all you need. Defender is not perfect but does the job - you will get replies saying it is no good but time will tell. It has served me and many very well. Let Windows take care of Windows without involving 3rd parties that mess things up.

    Imaging is like backing up but backing up usually involves files and folders where bundles/paquets are used. Imaging is usually used to copy/image an operating system using VSS -as I said I use macrium reflect and it has never failed me. If you drop a file, have virus, or need to fix your entire pc, just click a few buttons and your system is recovered to a point where all was well.

    As far as your current situation is concerned, I hope another more skilled person can jump in to help you as virus removal is not my forte. I usually prevent instead of remove but it can happen to anyone.

    If it were me I would do as I suggested above, first. Then enable Windows Defender and let it scan the pc.
    I also told you to let Kaspersky[Google it} scan your pc to see what it finds. Then we can take steps to remediate issues once identified.

    I know I have written a lot but do one thing at a time. let's get the system stable first then get it set up after that.
    I am sure me, ax0 and others will get you on the right path.
    Last edited by Peter2; 29 Aug 2015 at 06:39.
      My System SpecsSystem Spec

  7. #17


    Posts : 5
    Windows 8.1


    As you both have suggested I have uninstalled IObit Malware Fighter and Advanced System Care 8. However, when I locate my control panel and select Windows Defender it responds with "This app has been turned off and isn't monitoring your computer." I have no particular idea how to turn Windows Defender on. I have also taken into account the Kaspersky free scan and the results were listed under "other" problems which lied mostly arounf internet explorer which I do not use at all. Also, I have failed to mention that I have Norton, do not particularly like it, however suggestions from my friends have kept me from uninstalling it, though I do keep it on silent mode most of the time. I now have Macrium Reflect as well but I would like if you could walk me through it as this is a new software I know little to nothing about.
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  8. #18


    MD
    Posts : 865
    Windows 10 Pro x 64

    seperate issues


    We have to do one thing at a time. The first, in my opinion, is to Google the Norton uninstaller which removes Norton from the pc. Norton will complicate what we are trying to do. You need the uninstaller to remove it properly. Make a system restore point first and before you make any changes. I gave you the link to the tool below.
    After you have done that please write back. Do nothing with macrium as that is down the road.
    I also gave you the link to turn Defender on.
    The first is Norton and the 2nd is defender.


    https://www.google.com/url?sa=t&rct=...vSfnusWi2DRIHg

    https://www.google.com/url?sa=t&rct=...isF1W-IBikCVcg
    Last edited by Peter2; 29 Aug 2015 at 06:41.
      My System SpecsSystem Spec

  9. #19


    Posts : 5
    Windows 8.1


    I have uninstalled Norton. However, the link you gave me to configure Windows Defender does not work because once I select Action Center there is no option saying Turn On NowClick image for larger version as this screenshot shows. So I'm really kind of stuck and I know this probably not your forte though but I'm just letting you know.
      My System SpecsSystem Spec

  10. #20


    MD
    Posts : 865
    Windows 10 Pro x 64


    I have not used 8.1 for awhile but read this carefully and see what happens then write back please. If I remember correctly, I could swoop in from the upper right and type Defender or see the action center in the power task bar and enable Defender from it. See control panel for action center and make change there. Look to the left in action center for ways to do things such as enable security, enable Defender, or change action center settings. If you cannot enable it let me know and I will dig further before we go on. Let's get this resolved before we proceed.

    Problems starting Windows Defender in Windows 8/8.1/10 - Microsoft Community

    If necessary I will help you with SFC mentioned in the MS article - try all other first.

    >>If you've previously uninstalled a third-party antivirus product (Avast, AVG, Norton/Symantec, McAfee or some other product), you might see a dialog that states that Windows Defender is turned off. In such case, either click Action Center icon in Taskbar Notification Area (aka System Tray) and click Turn on virus protection (Important) or Turn on spyware protection (Important), or open Control Panel (Windows Key+X has a nice shortcut), type action into Search field, click Action Center and then click one of the Turn on now buttons in Security section. Please note that in Windows 8 and 8.1, Action Center might have no red warning icon for several days after you've removed a third-party virus protection tool.<<

    If successful with defenfder run:
    https://www.google.com/url?sa=t&rct=..._9lfFPVZQp-sIA

    See the attachment for turning on Defender - you are running 8.1 correct? And you do not have any virus programs running b/c residual files in the registry from an inappropriate uninstall of an a/v system can prevent Defender from running.
    You should have only MBAM at this point. You cannot just remove an a/v program - you need an uninstaller but don't get into Revo, IObit etc. Only if you still cannot install Defender, uninstall MBAM, enable Defender and reinstall MBAM free(do not click trial).
    Attached Thumbnails Attached Thumbnails Untitled.png  
    Last edited by Peter2; 29 Aug 2015 at 08:36.
      My System SpecsSystem Spec

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