Windows 8 and 8.1 Forums

Volume shadow copy error

  1. #1

    Volume shadow copy error


    Hello,
    Following ongoing and never ending battle with house member installing numerous software hijacks to control my laptop. (I know I sound paranoid but if you only knew). Anyway, when I try system restore it is not available and says the volume shadow copy isn't working. Any ideas?

      My System SpecsSystem Spec

  2. #2


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Seems been having a lot of issues lately, as far as possible keylogger would need a malware expert to run software tools on your laptop.
    For System restore again you can try this.

    From (Admin) Command Prompt copy and paste this and press Enter sfc /scannow

    Same command prompt copy and paste this

    dism /online /cleanup-image /restorehealth

    Again run sfc /scannow

    Reboot Laptop and try system restore. Not sure if any possible infection may be causing this also as i am not a malware expert to say.
      My System SpecsSystem Spec

  3. #3


    Yes too many issues to even type about....In fact too many to post in one forum alone and (I'm most sure I have driven every super user on here literally insane, as myself).
    Upon attempting dism /online /cleanup-image /restorehealth the results are:
    C:\Windows\system32>dism /online /cleanup-image /restorehealth
    Deployment Image Servicing and Management Tool
    Version: 6.3.9600.17031

    Error: 87

    The cleanup-image option is unknown.
    For more information, refer to the help by running DISM.exe /?.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    And....when I attempt the sfc /scannow the results are:

    Windows Resource Protecton could not start the repair service.

    Last night I made TWO new recovery sources (one on USB, one on DVD) and did them both on a different computer (other than the one messing up because when I tried it said error: no class). The first one I made, on USB stick I made using a laptop with Win 7 Home Premium, in which I had successfully accomplished once before. The other one I made, I used the houses 'Desktop' computer (which is running Win 8 Pro). I compared the files on each after completion and they do not look the same. The one I made on DVD, via desktop, the files ALL have different dates, dating back to 2013. The one I made on USB, (laptop, Win 7), ALL have the same date on each file. This confuses me. SHOULD there be different dates on these? Since I made the Mediacreation tool YESTERDAY, shouldn't they have 'that' date? AND, they seem to differ slightly in file content. Like on the DVD, I see a file that says 'gameeuxmig-replacement.man. On the USB,this file has an alternate extension.

    Suggestions? Thanks by the way for all your help on every issue. ...
      My System SpecsSystem Spec

  4. #4


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    O.k. first off error 87 possibly due to putting in the DISM wrong see a similar post here. Did you try SFC first then ?
    Issue with Dism/Online/Cleanup-Image/RestoreHealth

    I am confused about rest you are trying to do, trying to reinstall Windows 8 ? You know you can't use a disc or ISO from another PC's Windows to install on yours, right ?. Saying before this area of forum for Black Screen of Death, crashes is this what was happening to you now with a possible keylogger ? Making this from an ISO or disc said media creation tool is for bootable USB Flash drive ? Didn't you try this in another post ? Why trying reinstall windows again ? Sorry for all questions seem want to understand it all first.
      My System SpecsSystem Spec

  5. #5


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Word of advice as makes it more confused, need stick with one post for your issues, as it's mentioned here too
    UEFI Boot Options for Reinstall of WIN 8 using USB
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by jds63 View Post
    O.k. first off error 87 possibly due to putting in the DISM wrong see a similar post here. Did you try SFC first then ?
    Issue with Dism/Online/Cleanup-Image/RestoreHealth

    I am confused about rest you are trying to do, trying to reinstall Windows 8 ? You know you can't use a disc or ISO from another PC's Windows to install on yours, right ?. Saying before this area of forum for Black Screen of Death, crashes is this what was happening to you now with a possible keylogger ? Making this from an ISO or disc said media creation tool is for bootable USB Flash drive ? Didn't you try this in another post ? Why trying reinstall windows again ? Sorry for all questions seem want to understand it all first.
    Hi and thanhks for your help...and yes I've done this once before with lessons learned. The keylogger/Hi-jacker I believe is someone in the house first of all. All I know is that two days ago, (after I finally stopped them), I put my laptop in the closet to keep it from being accessed, and they found it anyway (I know this because I set up a 'trap' to show intruder, and they inserted a USB in my port and from there I don't know what they did because I can't find the folder. All I know is that they play this 'simulator' game on their desktop while controlling mine, if that makes any sense at all. I was just about to do this reinstall again, and they jumped on their desktop and started that damn game so i cancelled it.

    So I want a CLEAN, no extra drive, no extra partitions other than necessary and no other users but me on this thing. But I'm afraid that as soon as I connect to the network, he has immediate control. I found an email from Tech Micro or Micro Trend, or something asking me if I liked my trial and how things were going. I also noticed the 'home intruder' received a package in the mail Saturday and this is when all really went bad. I peaked at their download on the desktop and saw 'GeoFence' or Geo something, and then BAM, he had it and knew it. Now I just catch him looking at my screen to see my progress. He swears he hasn't done anything but I know better because I pulled up a log where he installed Direct X as a silent install and remotely. I'm not stupid.
    So....that's the story.
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by jds63 View Post
    Word of advice as makes it more confused, need stick with one post for your issues, as it's mentioned here too
    UEFI Boot Options for Reinstall of WIN 8 using USB
    Yes, and i apologize for this, as I'm working off of two laptops at the same time and I'm having to do things 'rather quickly'. Meaning, I have literally seconds to connect online, log off, do some things off line then jump back on check here and off as fast as possible so my every move isn't tracked. But, I think it is already. I've been trying to delete and change permissions on files/folders all evening and can't. I was able to in the registry for a bit, then once I tried deleting a user name, PC crashed and now i can't even change permissions in the registry. And they say they haven't hi jacked my laptop .....I'm very upset and trying my hardest to get this straightened out and get myself secure as fast as possible. I do apologize for extra posts on what's been posted, but even my cell phone was 'added' to whatever program he is using. It's something very detailed, that's all I know and he won't admit it.
      My System SpecsSystem Spec

  8. #8


    they can't control your cell phone ... just use that for now.. and start using an ipad.. lets see mr. HJ control that..
      My System SpecsSystem Spec

  9. #9


    I'm telling you, I know it sounds strange....I read where if someone actually can get into your phone, they can install silent programs that do not show up on the desktop (of the phone). AND, he mentioned something the other day, his words were..."your in the cloud!"....I'm telling you he has something set up where he can monitor everything I do, regardless of what device I'm using.
    It's crazy, it sounds crazy, I'm not on drugs and I'm not 'dumb' haha....but do you know what an 'improc server' is? Just wondering because I'm seeing this a lot in registry keys and it's been manually added.
      My System SpecsSystem Spec

  10. #10


    Look, this is my last post on this..

    If you wipe and clean your phone/computer .. and you don't go online with them until you have secured the best you can on both.. there is no way someone can get into your phone /computer..

    your problem is you apparently live with a hacker/stalker - or whatever/whoever this moron of a Mr. HJ is...

    put your phone and or computer in a locked box with a combination lock or something until you can move out and away from Mr. HJ.. your situation is ridiculous.

    If you truly clean install windows and do not go online and wipe your phone and dont' go on that network and also DO NOT let Mr. HJ touch your computer/phone.. you will not be "tracked"
      My System SpecsSystem Spec

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