Windows 8 and 8.1 Forums


Repairing system files manually from System File Checker

  1. #1


    Posts : 8
    Windows 8.1/Windows 8 (Dual Boot)

    Repairing system files manually from System File Checker


    There has to be a better way, right? It all started with GTA Online started crashing, so I had to start doing some system investigating and when I ran System File Checker there were numerous files that it was unable to repair.

    I popped my Windows 8 CD in thinking I could just run the repair utility, but I couldn't find anything of the sort. Is that a thing of the past? It seems like in this day and age there has to be a better way than to compare your files with known working versions manually.

    I looked through the System File Checker log and found these unresolved errors:

    2015-05-18 22:44:19, Info CSI 00001214 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2015-05-18 22:44:19, Info CSI 00001216 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2015-05-18 22:44:20, Info CSI 00001218 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

    2015-05-18 22:44:20, Info CSI 0000121a [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2015-05-18 22:44:20, Info CSI 0000121b [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3022345~31bf3856ad364e35~amd64~~6.3.2.0.3022345-1_neutral_GDR"

    2015-05-18 22:44:20, Info CSI 0000121d [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17807, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2015-05-18 22:44:20, Info CSI 0000121e [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3022345~31bf3856ad364e35~amd64~~6.3.2.0.3022345-1_neutral_GDR"

    2015-05-18 22:44:20, Info CSI 00001221 [SR] Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings"\[l:24{12}]"utc.app.json"; source file in store is also corrupted

    2015-05-18 22:44:20, Info CSI 00001224 [SR] Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings"\[l:66{33}]"telemetry.ASM-WindowsDefault.json"; source file in store is also corrupted

    2015-05-18 22:44:20, Info CSI 00001227 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch


    Here is the tutorial I am following:
    https://support.microsoft.com/en-us/kb/929833#manually repair

    If there is a better way please let me know before I wake up tomorrow morning and spend who knows how long trying to fix all this stuff manually.

      My System SpecsSystem Spec

  2. #2


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    Have you tried running Dism /Online /Cleanup-Image /RestoreHealth with Adm Cmd Prompt.?

    When SFC /Scannow corruptions are detected and some can't be repaired that is generally the next step.

    Have you installed any Windows Updates lately? KB3022345 has caused file corruptions and crashed the DISM tools on many systems.
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1/Windows 8 (Dual Boot)


    I'm not sure about updates, because they install automatically. I will try the RestoreHealth. Never used it before so any help with it would also be appreciated. Thanks.
      My System SpecsSystem Spec

  4. #4


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    Check your Installed Updates screen for April/May, if KB3022345 has been installed that could cause some issues as it did for many. First time in April it was optional but I don't know if MS auto-update installs the optional ones but a time later it made the important list. That update caused the DISM command to fail on many systems. If you have this problem and you have the KB3022345 update I would uninstall it.
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8.1/Windows 8 (Dual Boot)


    I don't have a system image to restore from. Would refreshing the PC fix this?
      My System SpecsSystem Spec

  6. #6


    Posts : 8
    Windows 8.1/Windows 8 (Dual Boot)


    Anyone? Would refreshing the PC fix these files? If so, I'm thinking that may be my easiest solution.

    UPDATE: I tried to create a recovery disk onto a USB drive. It said it worked, but it never allows me to refresh my PC with it. The installation disc did not work either. I uninstalled that update that you told me about (it was pushed to me 5/12) but it did not fix the missing file problem.

    Does anyone know where I can find good copies of these files? I think it would be easier to replace each file individually rather than having to remove all my personal files (over 1TB) and start with a fresh install. I'm trying to avoid that at all costs because it will take days to restore the PC to working order from a clean start.

    I've tried googling for these files but cannot find them. If anyone knows where to find them I would greatly appreciate your help.
    Last edited by DanL; 19 May 2015 at 09:13.
      My System SpecsSystem Spec

  7. #7


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    Have you tried running Dism /Online /Cleanup-Image /RestoreHealth ?

    It's purpose is to attempt to fix corrupted and/or missing files.
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    Windows 8.1/Windows 8 (Dual Boot)


    I feel like a total idiot saying this, but I cannot find the RestoreHealth program on my computer. Where should I be looking for this "Dism/Online/Cleanup-Image/RestoreHealth" path?

    I see now that it's a cmd command. Thank you, I will run this and report back.
      My System SpecsSystem Spec

  9. #9


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    Quote Originally Posted by DanL View Post
    I feel like a total idiot saying this, but I cannot find the RestoreHealth program on my computer. Where should I be looking for this "Dism/Online/Cleanup-Image/RestoreHealth" path?

    I see now that it's a cmd command. Thank you, I will run this and report back.
    There is no selectable program on your PC to run the DISM Tools, you must enter the individual commands via command prompt. Copy this command Dism/Online/Cleanup-Image/RestoreHealth paste into your command prompt running as Administrator and hit Enter. This will likely take a while if it is able to complete.
      My System SpecsSystem Spec

  10. #10


    Posts : 8
    Windows 8.1/Windows 8 (Dual Boot)


    That fixed the errors that were showing up when I ran sfc /scannow, but my game is still crashing. I suppose I'll have to email tech support again. The game is GTA Online (GTA V). Thank you.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Repairing system files manually from System File Checker
Related Threads
Hi All Any help will be much appreciated. I upgraded my machine recently to Windows 8.1 and then took and install of Office365. Unfortunately I found that this meant I would have to use my work Microsoft log in for everything rather than maintain a personal one and so I uninstalled...
W8Pro: after running the SFC, corrupt files were found, but *not repaired (per the CBS.log) Microsoft article Kb 928228 (written for Vista) states the following command can be run on the CBS.log file to identify the SFC entries and write them to a text file: findstr /c:""...
Solved System File Checker in Performance & Maintenance
When I try to run, sfc /scannow, I get a blank screen flash and the nothing? I am running W 8.1. Can anyone help? Jim Moss
In my case I would like to replace cmd.exe with Take Command or Cygwin, Notepad with Notepad++. Calculator with DreamCalc, Regedit with Torchsoft Registry Workshop, and the default clipboard with ClipMate. I'm a poweruser of sorts and find these apps far superior to Microsoft's built-ins. I have...
(Or how to remove Write Protection from Pendrive). Pendrive doesn't have any write protection lock key on it.
System File Checker stops at 51 percent. in Performance & Maintenance
I have a Acer Laptop with windows 8 64 bit and have had Usb issues with some devices. I tried running SFC and it stops at the same place each time saying it cant continue. The log file list files that have been verified but no errors Any ideas?
Eight Forums Android App Eight Forums IOS App Follow us on Facebook