Windows 8 and 8.1 Forums


Windows 8 factory reset stuck in "restarting"

  1. #1


    Posts : 2
    windows 8

    Windows 8 factory reset stuck in "restarting"


    Hi,

    First off, very new to getting help on forums. IDK if I'm in the right topic of discussion for this but, I'm currently using a windows 8 ASUS laptop 64 bit. Updated to the new windows 8.1when it released but its been over a couple of months and wanted to try the reset to factory feature to clean and possibly have a "new computer"

    Followed the necessary steps in factory reset but A WHILE has passed and thought something might be up. Now, I understand that the process takes time but I'm approaching over 72 hours and noticed that people who have similarities in my situation see what percentage their on. I dont see any percentages on my screen and I dont think it's frozen.

    I currently see a red screen with a circular dotted loading indicator and says "RESTARTING".

    Now this has been all I seen for the last 72 hours now and, just wondering if this is normal or I need help to be doing something.

    Much love and thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 356
    Windows 8.1 Enterprise


    Please don't listen to my suggestion, but 72 hours, yes it must be something wrong, so turning laptop off by using power button looks like only solution. However can't say what could happen afterwards
    Do you have a repair disc? or installation media?
    you could also repair your PC if anything goes wrong. see THIS
    Last edited by Addictive Gamer; 28 Apr 2015 at 00:25.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    windows 8


    Lol thanks.

    No I dont have any disks or installation media to come back to. I bought the laptop with windows 8 then 8.1 came out. So, if I can go back to window 8 that'll be cool too. I can just find the update for 8.1 from there.

    Does anyone else have a solution or can direct me the way to go about this issue?

    What would happen if I do just hit the power button and try and start the process over again?
      My System SpecsSystem Spec

  4. #4


    Posts : 356
    Windows 8.1 Enterprise


    You can assume that after turning laptop of by power button it will continue it's process because it was about to restart anyway.
    If that's not the case you can use the above link I gave you to see how to repair from start up.

    Just telling what I would do, not saying that it would work. so be careful.
      My System SpecsSystem Spec

Windows 8 factory reset stuck in "restarting"
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