Windows 8 and 8.1 Forums


Windows freezes when shutting down

  1. #1


    Beloit, Wisconsin
    Posts : 125
    Microsoft Windows 10 Pro 64-bit

    Windows freezes when shutting down


    Hey everyone. I have a new issue with Windows maybe someone has ran into before.. There is a issue where where when I shut down or put to sleep I get a black screen and won't shut down almost like its freezing up. I get HDD activity and all by quick buttons like WIFI and Volume mute button will still be on but I have to hold the power button down and force shut down the computer in order to shut it down. I don't wanna keep force shutting it down so I don't damage my new HDD due to dropping the handle on the drive.. Any idea's on how to correct this? Has anyone else ran into this issue?

      My System SpecsSystem Spec

  2. #2


    Beloit, Wisconsin
    Posts : 125
    Microsoft Windows 10 Pro 64-bit


    Quote Originally Posted by jpolacko View Post
    Hey everyone. I have a new issue with Windows maybe someone has ran into before.. There is a issue where where when I shut down or put to sleep I get a black screen and won't shut down almost like its freezing up. I get HDD activity and all by quick buttons like WIFI and Volume mute button will still be on but I have to hold the power button down and force shut down the computer in order to shut it down. I don't wanna keep force shutting it down so I don't damage my new HDD due to dropping the handle on the drive.. Any idea's on how to correct this? Has anyone else ran into this issue?
    Forgot to mention my Smart check's out fine

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    I had that issue for awhile, don't know what exactly fixed it. I did do a chkdsk /r and sfc /scannow along the way. Hope you figure it out.
      My System SpecsSystem Spec

  4. #4


    Beloit, Wisconsin
    Posts : 125
    Microsoft Windows 10 Pro 64-bit


    Here's my log Popeye..

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.

    C:\Windows\system32>
    CBS.log
      My System SpecsSystem Spec

  5. #5


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    It appears you have this problem: Hash mismatch - Microsoft Community

    Can also try a dism /online /cleanup-image /restorehealth
      My System SpecsSystem Spec

  6. #6


    Beloit, Wisconsin
    Posts : 125
    Microsoft Windows 10 Pro 64-bit


    DISM Command did fix the corrupted file...

    Here's the DISM log file..

    dism.log
      My System SpecsSystem Spec

  7. #7


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    So, is it still not shutting down right?
      My System SpecsSystem Spec

  8. #8


    Beloit, Wisconsin
    Posts : 125
    Microsoft Windows 10 Pro 64-bit


    Quote Originally Posted by popeye View Post
    So, is it still not shutting down right?
    Nope this time it froze up restarting. Was restarting then the screen went black then that was it.. Had HDD activity and then I forced shut it down. Weird... It was fine up til a few days ago
    Last edited by jpolacko; 20 Mar 2015 at 18:03. Reason: Spell check.
      My System SpecsSystem Spec

  9. #9


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    So now it doesn't boot at all? Makes me think you may have HDD troubles.
      My System SpecsSystem Spec

  10. #10


    Beloit, Wisconsin
    Posts : 125
    Microsoft Windows 10 Pro 64-bit


    The system boots up and no issues with Windows it's self. The issue is where when I put it to sleep...shut down... and recently reboot. It hangs. I don't get any error messages and I don't know where to really look to find out what is causing the hang. I swapped the drive with my old Toshiba HDD and used that for a few hours and got the same result.
      My System SpecsSystem Spec

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Windows freezes when shutting down
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