Solved Windows freezes when shutting down

[jpolacko]

Hey everyone. I have a new issue with Windows maybe someone has ran into before.. There is a issue where where when I shut down or put to sleep I get a black screen and won't shut down almost like its freezing up. I get HDD activity and all by quick buttons like WIFI and Volume mute button will still be on but I have to hold the power button down and force shut down the computer in order to shut it down. I don't wanna keep force shutting it down so I don't damage my new HDD due to dropping the handle on the drive.. Any idea's on how to correct this? Has anyone else ran into this issue?

 

[jpolacko]

Hey everyone. I have a new issue with Windows maybe someone has ran into before.. There is a issue where where when I shut down or put to sleep I get a black screen and won't shut down almost like its freezing up. I get HDD activity and all by quick buttons like WIFI and Volume mute button will still be on but I have to hold the power button down and force shut down the computer in order to shut it down. I don't wanna keep force shutting it down so I don't damage my new HDD due to dropping the handle on the drive.. Any idea's on how to correct this? Has anyone else ran into this issue?

Forgot to mention my Smart check's out fine

 

[popeye]

I had that issue for awhile, don't know what exactly fixed it. I did do a chkdsk /r and sfc /scannow along the way. Hope you figure it out.

 

[jpolacko]

Here's my log Popeye..

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>

View attachment CBS.log

 

[popeye]

It appears you have this problem: Hash mismatch - Microsoft Community

Can also try a dism /online /cleanup-image /restorehealth

 

[jpolacko]

DISM Command did fix the corrupted file...

Here's the DISM log file..

View attachment dism.log

 

[popeye]

So, is it still not shutting down right?

 

[jpolacko]

So, is it still not shutting down right?

Nope this time it froze up restarting. Was restarting then the screen went black then that was it.. Had HDD activity and then I forced shut it down. Weird... It was fine up til a few days ago:huh:

 

[popeye]

So now it doesn't boot at all? Makes me think you may have HDD troubles.

 

[jpolacko]

The system boots up and no issues with Windows it's self. The issue is where when I put it to sleep...shut down... and recently reboot. It hangs. I don't get any error messages and I don't know where to really look to find out what is causing the hang. I swapped the drive with my old Toshiba HDD and used that for a few hours and got the same result.

 

[jpolacko]

Popeye,

I did run a system diagnostic. Here's the results of that.. I don't know if this will help you any?

 

[popeye]

Appears you have a driver issue somewhere. Anything strange in Device Manager, enable show hidden devices also. I have deleted all hidden devices in the past and reboot. If nothing else it cleans out some of the junk.

I wonder if a recent Windows update may have messed something up. Has happened before.

Do you have the latest Intel HD graphics driver?

 

[jpolacko]

This is the only thing I have disabled in the device manager. I'll re enable it. But wouldn't think that would cause any performance issues