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DISM /Cleanup-Image - DISM Failed - What To Do Next Please

  1. #1

    DISM /Cleanup-Image - DISM Failed - What To Do Next Please


    Greetings.

    How can I identify what file(s) are corrupted and can I use the P50t files as a repair source? If so, what do I do? I can follow instructions, most times

    Here is the problem:
    My wifes laptop, a Toshiba P840 (running 8.1 64bit) has a problem. I also have a Toshiba laptop, a P50t (running 8.1 64bit). On mine, I ran sfc /scannow which found corrupted files. Using this forum as a guide, I ran the DISM cleanup tool, which fixed the problem(s). sfc /scannow is error free.

    Ran sfc /scannow on the P840 which found corrupted files. Ran the DISM cleanup tool. It failed with this report: "error: 0x000f0906 The source files could not be downloaded. Use the "source" option to specify the location of the files that are required to restore the feature," etc, etc.

    I was puzzled as to why one laptop would obviously download the required files but not the other. Thinking that it might be that I have Windows Update set to notify me of updates but not download them, I changed the setting to allow updates automatically.

    I ran DISM Cleanup tool again and it failed again, reporting this: "The restore operation failed. Either the repair source was not found or the component store cannot be repaired. Error: 0x00f081f. DSIM Failed. No operation was performed."

    The DISM log file looks strange (not that I have ever seen one before). I will copy/paste some of it here. Once it gets into the "Chinese/Japanese" characters, they go on forever, lol) The log file is identical on both runs.

    Log File:
    [1528] Wimserv process started for guid 91611296-6641-479c-af99-13da546322fb. Id is 1148
    [1148] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [1148] Mounted image at C:\WINDOWS\TEMP\bfb5eeaf-bd8e-46c9-bf29-7cd1fc195526.
    [1528] [0x8007007b] FIOReadFileIntoBuffer1415): The filename, directory name, or volume label syntax is incorrect.
    [1528] [0xc142011c] UnmarshallImageHandleFromDirectory511)
    [1528] [0xc142011c] WIMGetMountedImageHandle2568)
    [1528] [0x8007007b] FIOReadFileIntoBuffer1415): The filename, directory name, or volume label syntax is incorrect.
    [1528] [0xc142011c] UnmarshallImageHandleFromDirectory511)
    [1528] [0xc142011c] WIMGetMountedImageHandle2568)
    [1528] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [1528] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [1528] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [1528] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [1528] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [1528] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [1528] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [1148] Received unmount request for image with guid 91611296-6641-479c-af99-13da546322fb.
    [1148] Unmount for image at C:\WINDOWS\TEMP\bfb5eeaf-bd8e-46c9-bf29-7cd1fc195526 complete.
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      My System SpecsSystem Spec

  2. #2


    Wondering if the same file has been posted on before:
    "FIOReadFileIntoBuffer1415): The filename, directory name, or volume label syntax is incorrect"

    I came across this post"
    Dism online restore health function gets error 0x80240021

    It has the same file name. I will not do anything until instructed.

    Sorry about the Sad faces but I am not guilty, that's the way the file name is written.
      My System SpecsSystem Spec

  3. #3


    Bump..... any help is appreciated.
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    From my past searches on this about all you can do is try to use another repair source. I copied the below from the Microsoft site.

    Click image for larger version
    Last edited by popeye; 26 Mar 2015 at 18:32.
      My System SpecsSystem Spec

  5. #5


    Thanks popeye. Side By Side Folder sounds like the way to go. Do I point the repair tool at the Windows 8.1 installation DVD? If so, do I need to point it to a specific folder on the DVD or does the repair tool find the files it needs from the DVD, without any help from me?
      My System SpecsSystem Spec

  6. #6


    Posts : 1,875
    Windows 10 Pro Prieview x64


    You need to specify the file install.wim which is on the DVD in the sources directory. Change the X below to whatever drive letter your DVD drive is.

    Code:
    DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:\Sources\Install.wim:1 /LimitAccess
      My System SpecsSystem Spec

  7. #7


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by adamf View Post
    You need to specify the file install.wim which is on the DVD in the sources directory. Change the X below to whatever drive letter your DVD drive is.

    Code:
    DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:\Sources\Install.wim:1 /LimitAccess
    Nice additional information. I have never actually tried this myself, curious if it will work.
      My System SpecsSystem Spec

  8. #8


    I will try this on my wifes laptop, when I can pry her away from it. lol. The laptop works normally as far as she is concerned but I just like it to be exactly what it should be. If a file is corrupt, one day that file may need to be accessed and then problems! I will report back when I have done it. This procedure is all new to me.
      My System SpecsSystem Spec

  9. #9


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Something I have discovered also. If all you have is an ISO then the files are ESD not WIM. There is a neat utility called WinReducer Wim Converter that will convert the Install.esd files to Install.wim files.

    PS: I'm the same way when it comes to wanting things to be right even if it doesn't seem to be a problem at the present time.
      My System SpecsSystem Spec

  10. #10


    I obtained a ISO last night of Win 8.1 Pro x64 and when I mounted it, there was "install.wim" and no ESD files were found when I ran a search on it. Both our Laptops have Windows OEM on them. It was with some difficulty that I found a ISO that had not been "played around" with.

    I intend to burn the ISO onto a DVD. As our two Laptop OS's are genuine, this DVD is of limited use but necessary to do fixes like this.
      My System SpecsSystem Spec

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