Windows 8 and 8.1 Forums


Dell Backup & Recovery Keeps Creating Partitions

  1. #1


    UK
    Posts : 275
    Windows 8.1 64 bit

    Dell Backup & Recovery Keeps Creating Partitions


    I have a Dell laptop running Windows 8.1 x64 with UEFI boot. I've been having problems with the Dell Backup & Recovery Utility showing errors. I've uninstalled and reinstalled the program but this results in additional partitions being created on the hard drive! I now have 10 partitions on the hard drive ( mostly small) - see the enclosed reports.

    Is there a way of reconfiguring the partitions on the hard drive to the configuration of a standard Windows 8 installation without having to wipe the disk and reinstall everything? I have Paragon Partition Manager and Paragon Backup in addition to using the Microsoft utilities (DISKPART). Note the laptop operates normally despite the extra partitions.

    DISKPART Report:

    Partition ### Type Size Offset
    ------------- ---------------- ------- -------
    Partition 1 System 500 MB 1024 KB
    Partition 2 OEM 40 MB 501 MB
    Partition 3 Reserved 128 MB 541 MB
    Partition 4 Recovery 750 MB 669 MB
    Partition 5 Primary 911 GB 1419 MB
    Partition 10 Recovery 900 MB 913 GB
    Partition 9 Recovery 900 MB 913 GB
    Partition 6 Recovery 450 MB 914 GB
    Partition 7 Recovery 8 GB 915 GB
    Partition 8 OEM 8 GB 923 GB
    Attached Thumbnails Attached Thumbnails Laptop Partitions by Disk Manager.JPG   Laptop Partititions by Paragon Utility.JPG  
    Dell Backup  & Recovery Keeps Creating Partitions Attached Files

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    I've uninstalled and reinstalled the program but this results in additional partitions being created on the hard drive!
    Stop using the Dell Backup and Recovery program - every time you install it It creates the OEM factory recovery.. It is known as First Run Software..

    Good to run after a clean install to create the factory option..

    The problem now is determining which partitions are good and in uses.. (which ones to remove)

    Laptop came with windows 8 ???
      My System SpecsSystem Spec

  3. #3


    Posts : 2,690
    Windows 3.1 > Windows 10


    reading your txt it appears - but not suggesting anything yet.
    10, 9, 7 appear likely removable candidates
    6 is usuall created by windows 8.1 update..

    From Command Prompt(admin)
    type> reagentc /info

    post a pic
      My System SpecsSystem Spec

  4. #4


    UK
    Posts : 275
    Windows 8.1 64 bit


    Yes, I've removed the useless Dell Backup & Recovery Program. Wouldn't it be nice if it warned you about creating new partitions.

    The laptop came with Windows 8.1 x64 pre-installed.

    With advice from the Forum I hope to identify which partitions created by Dell Backup & Recovery I can delete. Is it then safe to use something like Paragon Partition Manager to delete the offending partitions and grow the system disk C: to use the free space created?
      My System SpecsSystem Spec

  5. #5


    UK
    Posts : 275
    Windows 8.1 64 bit


    Thanks - I think our posts crossed. Here is the output for reagentc /info:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration
    Information:


    Windows RE status: Disabled
    Windows RE location:
    Boot Configuration Data (BCD) identifier: c75b21b3-d062-11e3-a912-b82a729fff82
    Recovery image location:
    Recovery image index: 1
    Custom image location:
    Custom image index: 0


    REAGENTC.EXE: Operation Successful.




    Does that help?
      My System SpecsSystem Spec

  6. #6


    Posts : 2,690
    Windows 3.1 > Windows 10


    well if you reading to go fishing >

    right click start flag > command prompt(admin)
    type> diskpart
    type> select disk 0
    type> list volume
    type> list partition
    You will see a lot of volumes without drive letters assigned..
    type> select volume # (# being the volume number without a drive letter)
    type> assign letter=? (? being an unused drive letter)
    repeat until all volumes have drive letters
    type> select volume # (# being the volume number without a drive letter)
    type> assign letter=? (? being an unused drive letter)
    type> exit (to exit diskpart)

    You can now browse thru ?

    I believe the OEM 8GB partition is your factory recovery partition
    but please show me this
    From Command Prompt(admin)
    type> reagentc /info

    post a pic
      My System SpecsSystem Spec

  7. #7


    Posts : 2,690
    Windows 3.1 > Windows 10


    From Command Prompt(admin)
    type> reagentc /enable

    reboot PC


    From Command Prompt(admin)
    type> reagentc /info
      My System SpecsSystem Spec

  8. #8


    UK
    Posts : 275
    Windows 8.1 64 bit


    Thanks for your help.

    I enclose 3 files showing the drive letters assigned & the reagentc command, a screenshot of the drives in Windows Explorer and a table summarising the output of Paragon Partition Manager (in the order shown by the utility).

    Does this help locating the unwanted partitions for removal and how do I remove the drive letters once finished?

    Volumes.txt
    Paragon Partition Summary.txt
    Click image for larger version
      My System SpecsSystem Spec

  9. #9


    Posts : 1,121
    Windows 8.1 x64


    The 450 MB partition would not lead one to believe that system came with 8.1 installed originally. Since it is normally created by the 8 to 8.1 upgrade process, it would have taken over the Dell Recovery options. Maybe you did not upgrade it, but it certainly seems like someone did.

    The following is the result of the reagentc command on a normal Dell 8.1 system. The recovery image in the 8 GB folders is probably of Wiindows 8.0 on your system.

    C:\Windows\system32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration
    Information:
    Windows RE status: Enabled
    Windows RE location: \\?\GLOBALROOT\device\harddisk1\partition4\Recovery\WindowsRE
    Boot Configuration Data (BCD) identifier: 666fc8e3-1231-11e4-814d-999cae8b55b8
    Recovery image location: \\?\GLOBALROOT\device\harddisk1\partition6\Dell\Image
    Recovery image index: 1
    Custom image location:
    Custom image index: 0
    REAGENTC.EXE: Operation Successful.
      My System SpecsSystem Spec

  10. #10


    UK
    Posts : 275
    Windows 8.1 64 bit


    The laptop came with Windows 8.1 but Microsoft Support did an in place repair install to Windows 8.1 last summer to cure a fault with Metro Apps. Is that why I have the 450MB partition and why Dell Backup & Recovery finds a partition error?

    No problems with my home built system!
      My System SpecsSystem Spec

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Dell Backup & Recovery Keeps Creating Partitions
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