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Windows 8.1 Pro Built-in Defrag Tool Won't Open

  1. #1


    Malaysia
    Posts : 1
    Windows 8.1 Pro

    Windows 8.1 Pro Built-in Defrag Tool Won't Open


    I'm using Windows 8.1 Pro 64-bit.

    I'm having problem to launch the built-in Disk Defragmenter. It won't just open.

    I have tried the following steps based on the link:
    • sfc /scannow
    • Dism /Online /Cleanup-Image /RestoreHealth
    • restart the system
    • sfc /scannow


    Here is the error message after running sfc /scannow

    Code:
    Microsoft Windows [Version 6.3.9600](c) 2013 Microsoft Corporation. All rights reserved.
    
    
    C:\WINDOWS\system32>sfc /scannow
    
    
    Beginning system scan.  This process will take some time.
    
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    
    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.
    
    
    C:\WINDOWS\system32>
    I am also attaching my CBS log file.
    CBS.zip

    Can anyone provide other suggestions?

    Thank you!

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    The sfc message you are showing, is this before or after you ran the DISM command?

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      My System SpecsSystem Spec

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