Windows 8 and 8.1 Forums


mouse pointer stopped working

  1. #1

    mouse pointer stopped working


    the mouse pointer is a grey arrow and will not change via the control panel mouse pointer settings. also the pointer disappears when a program is opened. this happened on a start up. please help if you can ?

      My System SpecsSystem Spec

  2. #2


    Posts : 26
    Wds 8.1 x 64Bit


    Hi ..
    Before you dig too far into it ... try to do a system restore ... back to the last Wds update ... see if it work ..

    Good luck .
      My System SpecsSystem Spec

  3. #3


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Wireless or USB connected
      My System SpecsSystem Spec

  4. #4

    wireless


    i have a wireless
      My System SpecsSystem Spec

  5. #5

    Mouse not working


    tried system restore, no help
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Malware/virus? Also do a sfc /scannow.
      My System SpecsSystem Spec

  7. #7


    I ran sfc /scannow, no help.
      My System SpecsSystem Spec

  8. #8


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    Have you tried using the mouse dongle in another USB port?

    Just a thought.
      My System SpecsSystem Spec

  9. #9


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Batteries OK and is the unifying receiver plugged in properly? Try another mouse. You may also verify if the driver in Device Manager is current.
      My System SpecsSystem Spec

  10. #10


    Thanks all, batteries OK, driver is current mouse works fine except for the pointer.
    I do not know what the mouse dongle is?
    note the curser select pointer works as the colored one I selected !
      My System SpecsSystem Spec

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