Solved mouse pointer stopped working

jimmoss

Member
Member
Messages
35
Location
Ft Worth, TX
the mouse pointer is a grey arrow and will not change via the control panel mouse pointer settings. also the pointer disappears when a program is opened. this happened on a start up. please help if you can ?
 

My Computer

System One

  • OS
    Win 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
Hi ..
Before you dig too far into it ... try to do a system restore ... back to the last Wds update ... see if it work ..

Good luck .
 

My Computer

System One

  • OS
    Wds 8.1 x 64Bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy-15x365 PC
    CPU
    Intel i7 CPU @ 2.0GHZ
    Memory
    8GB DDR3L SDRAM
    Graphics Card(s)
    Intel HD graphics 4400 - 1792MB
    Sound Card
    BeatsAudio dual speakers
    Screen Resolution
    HD 1920x1080
    Hard Drives
    1TB 5400RPM
    Antivirus
    Malwarebytes Anti-Malware Premium
Wireless or USB connected
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Malware/virus? Also do a sfc /scannow.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Have you tried using the mouse dongle in another USB port?

Just a thought.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium
Batteries OK and is the unifying receiver plugged in properly? Try another mouse. You may also verify if the driver in Device Manager is current.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Thanks all, batteries OK, driver is current mouse works fine except for the pointer.
I do not know what the mouse dongle is?
note the curser select pointer works as the colored one I selected !
 

My Computer

System One

  • OS
    Win 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
What is the unifying receiver? I do not have another mouse but this one seems to work except for the pointer.
 

My Computer

System One

  • OS
    Win 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
Mouse dongle is just another word for the unifying receiver, the little thumb size thing that plugs into the USB that picks up the signals from the mouse.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Just to verify it's your pc or the mouse .... Can you plug that thing to another pc and try ...?

What brand and model ...?
 

My Computer

System One

  • OS
    Wds 8.1 x 64Bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy-15x365 PC
    CPU
    Intel i7 CPU @ 2.0GHZ
    Memory
    8GB DDR3L SDRAM
    Graphics Card(s)
    Intel HD graphics 4400 - 1792MB
    Sound Card
    BeatsAudio dual speakers
    Screen Resolution
    HD 1920x1080
    Hard Drives
    1TB 5400RPM
    Antivirus
    Malwarebytes Anti-Malware Premium
Thanks, but I do not have access to another computer.
I will try a local repairman and see if he can make this work.
 

My Computer

System One

  • OS
    Win 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
Thanks, but I do not have access to another computer.
I will try a local repairman and see if he can make this work.

Please , just buy another mouse ... see if it works on your pc ..."If it does the same thing" then you can return it
To make sure you don't have to pay for the local guy for nothing ....
He's going to tell you buy another mouse and charge you $50.00 for labor .
 

My Computer

System One

  • OS
    Wds 8.1 x 64Bit
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy-15x365 PC
    CPU
    Intel i7 CPU @ 2.0GHZ
    Memory
    8GB DDR3L SDRAM
    Graphics Card(s)
    Intel HD graphics 4400 - 1792MB
    Sound Card
    BeatsAudio dual speakers
    Screen Resolution
    HD 1920x1080
    Hard Drives
    1TB 5400RPM
    Antivirus
    Malwarebytes Anti-Malware Premium
Fixed, I had cusors xp installed and that seamed to interfer. When used only windows, cusers the problem was corrected. I have downloaded rainbow cusors and moved them to windows cusors and that also worked.
 

My Computer

System One

  • OS
    Win 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
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