Windows 8.1 not working right after optimize.

Jaxxxom

New Member
Messages
33
I was attempting to clean up and optimize my toshiba satellite laptop by eliminating programs I no longer needed or wanted. After which I wanted to clean things up, so I downloaded Advanced System Care 8 from Cnet. Ran that, and ever since, things have been going nuts. I first noticed that I couldn't watch Netflix as protected video wasn't turned on. When I tried to fix it, certain parts of windows 8 immersive just don't work.

Other issues started happening then. Like after booting, I'd open up IE and it wouldn't go to home page, because it'd been set to proxy. I never set it to proxy, it's suppose to auto detect wireless. The virtual keyboard or cmd windows would appear at random. Just a bunch of odd things like this.

At first I tried to do a restore back to before I'd ran Advanced System Care. But it won't let me, because it claims I've virus protection on, yet both AVG and Windows Defender are turned off before I start the restore. So my next option was to use the recovery disks I'd created the day I'd bought the laptop. Can't do that either. I never get a prompt to enter bios, so I can get windows to boot off the DVD drive. I've tried escape key for 3 seconds then f1, or f2....everything I can find via google. Just before joining here I'd read I could use the command RSTUI from either cmd or run. From Cmd, I get "that's not a batch file" error, and from run I get a "cannot find this program" error.

Could this be a virus that slipped past AVG and Windows defender? If so, I've no clue where I'd get it from. The only place I download anything is from Cnet.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Sattelite C55D-A5372
    CPU
    AMD A4500
    Memory
    6gb
    Graphics Card(s)
    Radeon HD8330
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366x764
    Browser
    IE 11
    Antivirus
    Windows Defender
Your first failure was downloading from CNet read this. They use a download installer that can add a lot of dangerous extras.

Secondly you do not ever need a system optimizer like IOBIT, WISE or Glary. Most are way to harsh, use too many resources, and really only the most advanced user will know what it's cleaning(and they don't need it). Windows has all the tools you need, but if you want a "One Stop Cleaner" use Ccleaner.
 

My Computer

System One

  • OS
    Windows 8.1 Update Pro in Hyper-V/Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Cliff's Black & Blue Wonder
    CPU
    Intel Core i9-9900K
    Motherboard
    ASUS ROG Maximus X Hero
    Memory
    32 GB Quad Kit, G.Skill Trident Z RGB Series schwarz, DDR4-3866, 18-19-19-39-2T
    Graphics Card(s)
    ASUS GeForce RTX 3090 ROG Strix O24G, 24576 MB GDDR6X
    Sound Card
    (1) HD Webcam C270 (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
    Monitor(s) Displays
    BenQ BL2711U(4K) and a hp 27vx(1080p)
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    C: Samsung 960 EVO NVMe M.2 SSD
    E: & O: Libraries & OneDrive-> Samsung 850 EVO 1TB
    D: Hyper-V VM's -> Samsung PM951 Client M.2 512Gb SSD
    G: System Images -> HDD Seagate Barracuda 2TB
    PSU
    Corsair HX1000i High Performance ATX Power Supply 80+ Platinum
    Case
    hanteks Enthoo Pro TG
    Cooling
    Thermaltake Floe Riing RGB TT Premium-Edition 360mm and 3 Corsair blue LED fans
    Keyboard
    Trust GTX THURA
    Mouse
    Trust GTX 148
    Internet Speed
    25+/5+ (+usually faster)
    Browser
    Edge; Chrome; IE11
    Antivirus
    Windows Defender of course & Malwarebytes Anti-Exploit as a
    Other Info
    Router: FRITZ!Box 7590 AX V2
    Sound system: SHARP HT-SBW460 Dolby Atmos Soundbar
    Webcam: Logitech BRIO ULTRA HD PRO WEBCAM 4K webcam with HDR
I'm aware of the installer that Cnet uses. Can't tell you how many friends and family member's computer I've had to fix over the years because they didn't read every detail while installing software, downloaded or other wise. I've used CCleaner in the past, as well as RegClean. I had just actually read a review of Advanced System Care, and thought I'd give the free version a whirl before deciding which one to buy for my new laptop.

What really has me stumped is the inability to access bios now. If I could at the very least get back into bios, I can change boot order and do a system restore from disks I mentioned. This is what's making me think this could be a virus. Seems like every avenue to fix the issues has been blocked.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Sattelite C55D-A5372
    CPU
    AMD A4500
    Memory
    6gb
    Graphics Card(s)
    Radeon HD8330
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366x764
    Browser
    IE 11
    Antivirus
    Windows Defender
To get to bios there's F1 spamming(or what ever hokey your computer uses) or try first booting into safe mode then bios on restart after.
 

My Computer

System One

  • OS
    Windows 8.1 Update Pro in Hyper-V/Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Cliff's Black & Blue Wonder
    CPU
    Intel Core i9-9900K
    Motherboard
    ASUS ROG Maximus X Hero
    Memory
    32 GB Quad Kit, G.Skill Trident Z RGB Series schwarz, DDR4-3866, 18-19-19-39-2T
    Graphics Card(s)
    ASUS GeForce RTX 3090 ROG Strix O24G, 24576 MB GDDR6X
    Sound Card
    (1) HD Webcam C270 (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
    Monitor(s) Displays
    BenQ BL2711U(4K) and a hp 27vx(1080p)
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    C: Samsung 960 EVO NVMe M.2 SSD
    E: & O: Libraries & OneDrive-> Samsung 850 EVO 1TB
    D: Hyper-V VM's -> Samsung PM951 Client M.2 512Gb SSD
    G: System Images -> HDD Seagate Barracuda 2TB
    PSU
    Corsair HX1000i High Performance ATX Power Supply 80+ Platinum
    Case
    hanteks Enthoo Pro TG
    Cooling
    Thermaltake Floe Riing RGB TT Premium-Edition 360mm and 3 Corsair blue LED fans
    Keyboard
    Trust GTX THURA
    Mouse
    Trust GTX 148
    Internet Speed
    25+/5+ (+usually faster)
    Browser
    Edge; Chrome; IE11
    Antivirus
    Windows Defender of course & Malwarebytes Anti-Exploit as a
    Other Info
    Router: FRITZ!Box 7590 AX V2
    Sound system: SHARP HT-SBW460 Dolby Atmos Soundbar
    Webcam: Logitech BRIO ULTRA HD PRO WEBCAM 4K webcam with HDR
I'd read I could use the command RSTUI from either cmd or run.


rstrui.exe will bring up system restore---

screenshot_230.jpg

screenshot_230.jpg

screenshot_231.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
I've tried these things already! First I tried F1, then I read you could do hold down esc while powering on, wait till it beeps and then hit F1, then I tried F2, also F12. None of those work. I also tried rstrui.exe as well. From both command and run, both gave errors.
Frustrating as all heck!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Sattelite C55D-A5372
    CPU
    AMD A4500
    Memory
    6gb
    Graphics Card(s)
    Radeon HD8330
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366x764
    Browser
    IE 11
    Antivirus
    Windows Defender
If you wish, try this batch file.
It may help.
You can leave it running in the background.

View attachment dism.bat
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
I'll give that batch a try. There is one more thing that is odd about all this. Until it was mentioned here, I hadn't tried to boot into safe mode. I tried it last night though....and it didn't work. Actually it's pressing the any of the function keys that doesn't work anymore! For example, from a cold boot, normally I'd get the Toshiba splash screen with dots circling while it loaded windows. I've never seen a prompt to enter bio ever since purchasing the comp. I have gone into bios before using F1, so I know it should work. But now when you press any function key, I still get the Toshiba logo, but not the circling dots meaning it's loading anything. As soon as I let go of any of the keys it boots as normal. What in the world would cause that???!!!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Sattelite C55D-A5372
    CPU
    AMD A4500
    Memory
    6gb
    Graphics Card(s)
    Radeon HD8330
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366x764
    Browser
    IE 11
    Antivirus
    Windows Defender
You don't just "press" the F key during boot, you have to start "spamming"(repeatedly tap) the key as soon as you turn the PC on until the BIOS screen shows up. Or have I misunderstood you?
 

My Computer

System One

  • OS
    Windows 8.1 Update Pro in Hyper-V/Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Cliff's Black & Blue Wonder
    CPU
    Intel Core i9-9900K
    Motherboard
    ASUS ROG Maximus X Hero
    Memory
    32 GB Quad Kit, G.Skill Trident Z RGB Series schwarz, DDR4-3866, 18-19-19-39-2T
    Graphics Card(s)
    ASUS GeForce RTX 3090 ROG Strix O24G, 24576 MB GDDR6X
    Sound Card
    (1) HD Webcam C270 (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
    Monitor(s) Displays
    BenQ BL2711U(4K) and a hp 27vx(1080p)
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    C: Samsung 960 EVO NVMe M.2 SSD
    E: & O: Libraries & OneDrive-> Samsung 850 EVO 1TB
    D: Hyper-V VM's -> Samsung PM951 Client M.2 512Gb SSD
    G: System Images -> HDD Seagate Barracuda 2TB
    PSU
    Corsair HX1000i High Performance ATX Power Supply 80+ Platinum
    Case
    hanteks Enthoo Pro TG
    Cooling
    Thermaltake Floe Riing RGB TT Premium-Edition 360mm and 3 Corsair blue LED fans
    Keyboard
    Trust GTX THURA
    Mouse
    Trust GTX 148
    Internet Speed
    25+/5+ (+usually faster)
    Browser
    Edge; Chrome; IE11
    Antivirus
    Windows Defender of course & Malwarebytes Anti-Exploit as a
    Other Info
    Router: FRITZ!Box 7590 AX V2
    Sound system: SHARP HT-SBW460 Dolby Atmos Soundbar
    Webcam: Logitech BRIO ULTRA HD PRO WEBCAM 4K webcam with HDR
I just press & hold the Delete key to enter BIOS, as SOON as I see a black screen on restarting.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
It's was really odd, I tried all those key combinations! I really do understand what was referred to as slamming on the keys too. Felt like I was playing an old video game I was tapping so fast. While I didn't find an exact fix, I did find a work around. And that's was a Toshiba setup tool that allowed me to set up a usb thumb drive as to do the repair job. I tried setting it to the dvd drive, but it just ignored it and booted. Honestly, since then I haven't actually tried to see if this fixed the issue of not being able to enter bios. (I was rear ended in an accident since my last post, so my priorities sorta changed a bit.) I'll check and see if the repair I did has resolved the issue or not and let everyone know if this issues has been resolved.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Sattelite C55D-A5372
    CPU
    AMD A4500
    Memory
    6gb
    Graphics Card(s)
    Radeon HD8330
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366x764
    Browser
    IE 11
    Antivirus
    Windows Defender
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