Windows 8 and 8.1 Forums

Computer acting weirdly

  1. #21


    Clovis, California
    Posts : 18
    Windows 8.1 64-Bit


    Hmm, weird. Windows says my disk is 0% fragmented, while Defraggler says 9%. Either way, I think I'm fine. As for disk cleanup, Ccleaner just freezes up now when I try to clean up my PC. These symptoms get weirder by the day... And yeah, I might end up refreshing my pc if all else fails. I mean, that must be one of the only surefire ways to fix this, right? I won't do it though until I'm sure there is nothing else I can do.

      My System SpecsSystem Spec

  2. #22


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    In the Microsoft defrag tool did you click on Analyze with your primary drive highlighted to get an updated analysis?

    Couple more things to try.

    Under Action Center/Maintenance, Try starting Maintenance manually. This could take a while, if it doesn't complete after a while there is no problem stopping it manually.

    In ADM Command prompt enter this,

    Dism.exe /Online /Cleanup-Image /AnalyzeComponentStore

    this will manually analyze the component store. It does not do any cleanup or repair just analysis. When complete, at the bottom it should either recommend cleanup YES OR No. More than likely it will recommend YES. Just curious if your system will complete this task. If it completes with a YES recommendation run the command below.

    Dism.exe /online /Cleanup-Image /StartComponentCleanup

    This will manually trigger Windows Update Cleanup and will likely take a long time, possibly an hour.

    None of these things will fix/remove a virus or malware if that is what the problem is.

    You might try downloading Norton Power Eraser, It is a pretty good program for removing nasty virus/malware items. https://security.symantec.com/nbrt/npe.aspx
      My System SpecsSystem Spec

  3. #23


    Hi,

    None of these things will fix/remove a virus or malware if that is what the problem is.
    Gator, so just curious, what would remove them then? As in what's the least amount of removing/reinstalling you would have to do..
      My System SpecsSystem Spec

  4. #24


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    Quote Originally Posted by brooksndun View Post
    Hi,

    None of these things will fix/remove a virus or malware if that is what the problem is.
    Gator, so just curious, what would remove them then? As in what's the least amount of removing/reinstalling you would have to do..
    I should have been more precise. Dealing with issues related to disk fragmentation and component store corruption will not resolve any virus/malware problems if that is the problem but it will address file corruption and possible conflicts which will certainly affect performance and a heavily fragmented disk will certainly reduce performance. If his system is capable of completing disk defrag and component store cleanup at least that will rule-out some potential issues that can relate to degraded performance. His system must be able to perform well enough to install and run the virus/malware killers that have been suggested and I think that is questionable at this point. A large part of the troubleshooting process is elimination of potential causes.

    I think running Norton Power Eraser is applicable as well as any of the other virus/malware that have been suggested. Another process would be to disable or uninstall unnecessary programs to see if there is any impact on performance if he is willing to take the time to do it. Screen shots of installed programs and task manager would be helpful as well. Looking for errors in the event log can also help identify problems. Restore/Refresh are potentially quick fixes but he may end up back where he started and never know the cause of the problem. There are still too many unknowns right now.
      My System SpecsSystem Spec

  5. #25


    Clovis, California
    Posts : 18
    Windows 8.1 64-Bit


    Quote Originally Posted by gator2013 View Post
    In the Microsoft defrag tool did you click on Analyze with your primary drive highlighted to get an updated analysis?

    Couple more things to try.

    Under Action Center/Maintenance, Try starting Maintenance manually. This could take a while, if it doesn't complete after a while there is no problem stopping it manually.

    In ADM Command prompt enter this,

    Dism.exe /Online /Cleanup-Image /AnalyzeComponentStore

    this will manually analyze the component store. It does not do any cleanup or repair just analysis. When complete, at the bottom it should either recommend cleanup YES OR No. More than likely it will recommend YES. Just curious if your system will complete this task. If it completes with a YES recommendation run the command below.

    Dism.exe /online /Cleanup-Image /StartComponentCleanup

    This will manually trigger Windows Update Cleanup and will likely take a long time, possibly an hour.

    None of these things will fix/remove a virus or malware if that is what the problem is.

    You might try downloading Norton Power Eraser, It is a pretty good program for removing nasty virus/malware items. https://security.symantec.com/nbrt/npe.aspx
    Yes, I did click analysis. I tried all the commands, and it did do some cleanup, but did not fix the issue. Norton Power Eraser did not detect anything unusual. If you guys want screenshots, I will provide them. Just ask for what you want a screenshot of.
      My System SpecsSystem Spec

  6. #26


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    At this point I am inclined to think that you do not have a virus/malware problem or at least what you have done so far has minimized that possibility, not necessarily eliminated it but definitely reduced the likelihood. I don't think your PC could complete the various scans and operations you have done if the system was seriously compromised.

    How about a screen shot of the Start-up Tab functions located under Task Manager.
      My System SpecsSystem Spec

  7. #27


    Clovis, California
    Posts : 18
    Windows 8.1 64-Bit


    Here it is:
    Click image for larger version
      My System SpecsSystem Spec

  8. #28


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    How about a screenshot of Programs & Features

    Just curious, Have you been using CCleaner much?

    I don't think you need to start the boxed applications on Start-up but I can't say for sure how they will affect overall performance.

    What I would do is create a Restore Point and one by one uninstall the programs/applications you have installed and restart after each one and see how it affects performance. You can always restore PC to the restore point you created. Are any of the applications you installed set to update automatically? If so, an update could have occurred without you knowing it and is causing problems.

    Click image for larger version
      My System SpecsSystem Spec

  9. #29


    Clovis, California
    Posts : 18
    Windows 8.1 64-Bit


    Well, I have been Ccleaner alot, but ever since I've had this issue, Ccleaner does not work properly anymore for cleanup. I just disabled them all except for Ccleaner and Skype.
      My System SpecsSystem Spec

  10. #30


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    The reason I asked about CCleaner is you would certainly not be the first person to have some problems after using it on a regular basis. Not saying this is the definite cause of your problems but it is a Registry Cleaner and the Registry is a very sensitive thing.

    I still think I would create a Restore Point and start uninstalling unnecessary items. It's either that or a Refresh and you will likely lose some of these things anyway.
      My System SpecsSystem Spec

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