Windows 8 and 8.1 Forums


Unable to image hard disk w/ Win 8 Backup

  1. #1


    Las Vegas, NV
    Posts : 76
    Win 8.1 Update 1 Pro 32-bit

    Unable to image hard disk w/ Win 8 Backup


    Hi Folks,

    I have been using Win 8 exclusively for about a month and have been able to do regular full backups, including disk images, until last week. I have been using the Win 8 version of Backup and Restore (Windows 7 File Recovery!). I still am able to do a personal file and setting backup, but it refuses to do an image. I get the following error dialog:

    A backup of a system image cannot be saved to a removable device.

    I use an HP Personal Media Drive for backups. This is essentially an external HD, though it is plugged into the front of the computer chassis in a special bay, and uses a standard USB 2 port. I have used this same drive for all backups under Win 7 and the first full backup in Win 8.

    One more bit of background on this issue...Until last week I was using Win 8 as an upgrade from 7 (Yes, I have a full image of my Win 7 system! ). I then tested the Win 8 refresh and reinstalled all of my software and personal files. Everything works great except imaging.

    Thanks for any help!!!

    John

      My System SpecsSystem Spec

  2. #2


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    One word: Clonezilla

    You may like it for it's ease of use and abilities. You may not want it because you feel Win 8 should work as you want without it. Decision is yours. I just give the info.
      My System SpecsSystem Spec

  3. #3


    Las Vegas, NV
    Posts : 76
    Win 8.1 Update 1 Pro 32-bit


    Thanks GMan for the suggestion and I might try this sometime.

    If possible, I would still like to know why Win 8 changed its mind about removable media when I did the refresh, as it worked before. Just one of those things that make you go ....Hmmmmm!!! Since all external HD's are essentially removable media, this makes no sense. As it stands now it looks like I can only save an image to a DVD or internal HD. Oyyy!!!

    John
      My System SpecsSystem Spec

  4. #4


    Posts : 13
    Windows 8 Pro with Media Center x64


    John: here's a thought. Possibly the Eight 'Refresh' hosed the driver for your HP device. In earlier versions of Windows when something like this happened one trouble-shooting protocol was to locate the device in Device Manager, delete it, then restart Windows to force the re-installation of the driver.

    Alternatively, you could see if HP has a late Windows 7 driver for the HP Personal Media Drive matching the 'bitness' of your Eight and do a driver 'update' from Device Manager.

    Since dual boot versions of Windows don't do restore points, I am completely dependent in my machine on imaging for system backup and 7 + 8 would have to access separate drives or partitions on the same drive. Therefore I have bypassed Windows Backup and Restore in favor of the Linux Recovery Boot Disc of Acronis True Image Home 2011 (alas the 2012 version installed into Windows has been a plague). It's great advantage is that each image may be independently named as well as assigned a unique description, so a stack of backups representing the evolution of a system may be maintained. I never mess with incremental or differential backups, always performing a 'full' one.

    The performance of this system has been exemplary: fast and 100% reliable. My Eight is not a production system, setup merely to test and torture lightly, mostly with many utilities, deep customizations, and Office 2003. For this reason and the fact that all my data resides off the boot disk, Eight has only grown to about 17 GB and at this size the Acronis Recovery Disc images the Eight volume [partition] in about two minutes. Validation of the resulting file take a little less than two minutes and the recovery of an image about 90 seconds. The fast times derive primarily from the boot disk being an SSD and the external drive SATA II connected by eSATA.

    Initial problems with the video driver for my graphics card, but especially the ordeal of installing the driver & software for an X-Fi Xtreme Music audio card on Eight have necessitated about a dozen image recoveries so far, each flawless.

    Hope you get the situation with the HP & Windows 7 Backup and Restore straightened out because a sound image resource is the bedrock of secure computing.
      My System SpecsSystem Spec

  5. #5


    Las Vegas, NV
    Posts : 76
    Win 8.1 Update 1 Pro 32-bit


    atitlan...I did as you suggested uninstalled the driver for the Media Drive, rebooted, and allowed Win 8 to reinstall it. No change in the status of the drive. Win 8 still warns that system images cannot be saved to removable devices. I will now go to HP and try to find a newer device driver.

    I'll let you know what happens...

    John
      My System SpecsSystem Spec

  6. #6


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    Anything that has been coming out of Microsoft in the system recovery and restore area since XP was defunct. I have given up trying to understand why they cannot fix that.

    Instead I use OEM products (mostly free Macrium) that do a beautiful job and are fast and reliable. With the MS functions you can never be sure if you will be able to recover even if a valid image or restore point was created. What good is that.
      My System SpecsSystem Spec

  7. #7


    Posts : 142
    Windows 8 Enterprise 64-bit (7 Ult, Vista & XP in V-Box)


    I've been using Windows Image Backup exclusively since the W7 beta was released.

    Only ever had trouble once, and that was my fault.
      My System SpecsSystem Spec

  8. #8


    Las Vegas, NV
    Posts : 76
    Win 8.1 Update 1 Pro 32-bit


    Well...I went to HP and got the newest driver. Of course this is the one I already had, but reinstalled it anyway. They stopped manufacturing this insertable external drive in 2010, and that's when they stopped updating the drivers. Strangely enough this particular model was supposedly only sold outside the USA, but I purchased directly from HP's store.

    BTW, no change in the status of the drive with Win 8. I will follow some suggestions and get third party software to do the job!!

    Thanks all for your help.

    John
      My System SpecsSystem Spec

  9. #9


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Curious.

    It seems that the upgrade retained something that you already had in win7 - therefore imaging worked fine.

    Refresh is actually an installation - (extracted from install.wim ) - that seems to have removed/replaced something and caused the problem.
      My System SpecsSystem Spec

  10. #10


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    Quote Originally Posted by Kat View Post
    I've been using Windows Image Backup exclusively since the W7 beta was released.

    Only ever had trouble once, and that was my fault.
    How often did you have to use it to recover?
      My System SpecsSystem Spec

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