Windows 8 system freezes for some seconds multiple times a day.

Ivo Costongs

New Member
Messages
6
Hi, My system freezes randomly for a few seconds. In the eventviewer i see often these ESENT (508) warnings:

LiveComm (1680) C:\Users\nlv02271\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\LiveComm\costongs@hotmail.com\16.2\: A request to write to the file "C:\Users\nlv02271\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\LiveComm\costongs@hotmail.com\16.2\DBStore\LogFiles\edb.log" at offset 974848 (0x00000000000ee000) for 4096 (0x00001000) bytes succeeded, but took an abnormally long time (20 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.


I am using a brand new Intel 520 series SSD.

What can be the cause of this?
 

My Computer

System One

  • OS
    Windows 8 CP
    System Manufacturer/Model
    Dell e6400
    Memory
    4gb
Hi,

Please run the tool in the top thread of the Crash subforum, then atttach the zip it makes to a new post here.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
I have tried to run this tool but i get an error message after i did click on "grab all"

I get an unhandled exception with the message "could not finf a patrt of the path \\desktop\w8"
 

My Computer

System One

  • OS
    Windows 8 CP
    System Manufacturer/Model
    Dell e6400
    Memory
    4gb
Did you right click on it and Run as Administrator, as shown?
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Alright, it's working fine here. I just tested it.

Anyhow, you can type msinfo32 in the start menu. Press Enter. File | save on the opened screen. Zip the saved file then attach it here.

Also, do you have C:\Windows\Minidump folder at all?
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Nope, i don't have the minidump folder. But my system does only freeze for a few seconds. it does not crash with blue screens...
 

Attachments

  • e6400.zip
    75.3 KB · Views: 148

My Computer

System One

  • OS
    Windows 8 CP
    System Manufacturer/Model
    Dell e6400
    Memory
    4gb
You might see if visiting Intel.com to download and install the latest SATA storage driver helps the situation. The currently used driver:

Code:
Name    Standard SATA AHCI Controller
Manufacturer    Standard SATA AHCI Controller
Status    OK
PNP Device ID    PCI\VEN_8086&DEV_2929&SUBSYS_02331028&REV_03\3&18D45AA6&0&FA
I/O Port    0x00006E70-0x00006E77
I/O Port    0x00006E78-0x00006E7B
I/O Port    0x00006E80-0x00006E87
I/O Port    0x00006E88-0x00006E8B
I/O Port    0x00006EA0-0x00006EBF
Memory Address    0xFED1C800-0xFED1CFFF
IRQ Channel    IRQ 19
Driver    c:\windows\system32\drivers\storahci.sys (6.2.8250.0, 70,30 KB (71.992 bytes), 18-2-2012 5:37)
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Hi, I did already use the "driver update" option in the device manager and it did found a newer version but after the requested reboot it did store the old version back, i think.

i have also checked the Intel website but couldn't find a newer version than the one in your log.. (18-2-2012 is pretty new..)

Maybe you can have a look at the attached event viewer log?
 

Attachments

  • administrative events.zip
    151.9 KB · Views: 138

My Computer

System One

  • OS
    Windows 8 CP
    System Manufacturer/Model
    Dell e6400
    Memory
    4gb
Hi, I did already use the "driver update" option in the device manager and it did found a newer version but after the requested reboot it did store the old version back, i think.

i have also checked the Intel website but couldn't find a newer version than the one in your log.. (18-2-2012 is pretty new..)

Maybe you can have a look at the attached event viewer log?

Don't worry about driver dates, as the one from Intel is different and made specifically for your hardware. Whichever is the latest AHCI storage driver available for your chipset from there, install it. Find the Windows 7 one manually, as it probably will not give you one with the auto scan since it is Windows 8.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Still not solved completely.. it's similar to this problem : Windows 8 unresponsive with disk reported at 100% with no activity - Microsoft Answers


and then especially the comment of "boomie" : S



ame problem here with HDD on Win8.
HDD 2 Tb SATA-II 300 Western Digital Caviar Green <WD20EARS> 64Mb
Lots of messages in event viewer from storahci: Reset to device, \Device\RaidPort0, was issued.

Computer freezes for 10-15 seconds with this HDD 100% loaded and 0 byte R/W.

I also have OCZ Agility 2 SSD as system drive, but problem seems to be manifesting on this HDD.

I can share process monitor log of these freezes if needed.

Also, the interesting thing is when I select IDE ATA/ATAPI controllers/Standard SATA AHCI Controller and select Update Driver, it says that it found new driver, installed and I should reboot now. However, after reboot I done this again and and again it found new driver and "installed" it. The driver is default Microsoft driver with 21.06.2006 timestamp. Problem still persists. On Events tab I see following message:
Device PCI\VEN_1002&DEV_4391&SUBSYS_B0021458&REV_00\3&18d45aa6&0&88 was started withstorahci (mshdc.inf).
This look very much like culprit here responsible for freezes.
 

My Computer

System One

  • OS
    Windows 8 CP
    System Manufacturer/Model
    Dell e6400
    Memory
    4gb
Lots of messages in event viewer from storahci:

You might see if visiting Intel.com to download and install the latest SATA storage driver helps the situation.

Don't worry about driver dates, as the one from Intel is different and made specifically for your hardware. Whichever is the latest AHCI storage driver available for your chipset from there, install it.

As shown in my previous two posts, install the Intel driver, from Intel's site.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Hi all! I appreciate any help I can get with this. If you want this in a different thread I can do so. I apologize if that is the case.

With my system, it freezes up a couple times a day and becomes unusable but will not display a BSOD until after a cold shutdown and reboot. After reboot, an error is given, usually in all caps with the frown face, requiring me to reboot a second time. After the 2nd reboot the system is fine again... until the next crash.

When my system freezes, the LCD display becomes littered with multicolored pixels, FYI - I didn't have this video issue (I'm assuming video driver issue) when I was running Windows 8 Developer preview edition earlier this year. Same hardware and video card. Have updated the video driver and I run windows updates. Have tried rolling back the driver as well.

Thank you!
 

Attachments

  • W8.zip
    1.8 MB · Views: 130

My Computer

System One

  • OS
    Windows 8 HP
    System Manufacturer/Model
    Custom
    CPU
    AMD Athlon 64 Processor 3200+ 2.01GHz
    Motherboard
    Lanparty NF4 Expert
    Memory
    4.00 GB
    Graphics Card(s)
    GeForce GT 220 (PCI-E) 1GB RAM
Hi all! I appreciate any help I can get with this.

With my system, it freezes up a couple times a day and becomes unusable but will not display a BSOD until after a cold shutdown and reboot. After reboot, an error is given, usually in all caps with the frown face, requiring me to reboot a second time. After the 2nd reboot the system is fine again... until the next crash.

When my system freezes, the LCD display becomes littered with multicolored pixels, FYI - I didn't have this video issue (I'm assuming video driver issue) when I was running Windows 8 Developer preview edition earlier this year. Same hardware and video card. Have updated the video driver and I run windows updates. Have tried rolling back the driver as well.

Thank you!

Hi, welcome. It's memory corruption. 99% likely caused by AVG so remove that in safe mode with the special tool found online. Reboot and set Windows Firewall and Windows Defender services to automatic and start them too.

Enjoy.

Code:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800d14e77d0, The address that the exception occurred at
Arg3: fffff8800134c918, Exception Record Address
Arg4: fffff8800134c150, Context Record Address

Debugging Details:
------------------

TRIAGER: Could not open triage file : C:\Program Files\Windows Kits\8.0\Debuggers\x86\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!MiFreeRelocations+44
fffff800`d14e77d0 488b19          mov     rbx,qword ptr [rcx]

EXCEPTION_RECORD:  fffff8800134c918 -- (.exr 0xfffff8800134c918)
ExceptionAddress: fffff800d14e77d0 (nt!MiFreeRelocations+0x0000000000000044)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff8800134c150 -- (.cxr 0xfffff8800134c150)
rax=0000000000000000 rbx=fffffa80062d1ff0 rcx=441d8400439dbfe0
rdx=0000000000004400 rsi=fffffa80062d1e30 rdi=fffff8a0092fd000
rip=fffff800d14e77d0 rsp=fffff8800134cb50 rbp=0000000000000001
 r8=0000000001000085  r9=0000000000000000 r10=fffff800d1341560
r11=fffff8a009a47870 r12=0000000080000000 r13=0000000000010000
r14=fffff8a009a47870 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!MiFreeRelocations+0x44:
fffff800`d14e77d0 488b19          mov     rbx,qword ptr [rcx] ds:002b:441d8400`439dbfe0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800d139c178
GetUlongFromAddress: unable to read from fffff800d139c1f8
 ffffffffffffffff 

FOLLOWUP_IP: 
nt!MiFreeRelocations+44
fffff800`d14e77d0 488b19          mov     rbx,qword ptr [rcx]

BUGCHECK_STR:  AV

LAST_CONTROL_TRANSFER:  from fffff800d10cbaf5 to fffff800d14e77d0

STACK_TEXT:  
fffff880`0134cb50 fffff800`d10cbaf5 : fffffa80`062d1ff0 00000000`00000000 fffffa80`062d1e30 00000000`000802a1 : nt!MiFreeRelocations+0x44
fffff880`0134cb80 fffff800`d13df48c : 00000000`000802a1 fffffa80`062d1e30 00000000`00000001 fffffa80`6765534d : nt!MiDeleteControlArea+0x69
fffff880`0134cbb0 fffff800`d113db4e : 00000000`00000000 fffff800`d138d040 00000000`00000000 fffffa80`062d1e38 : nt!MiSegmentDelete+0xe8
fffff880`0134cc30 fffff800`d113d805 : 00000000`00000000 fffff800`d1315260 fffff800`d13152a0 fffffa80`02281600 : nt!MiProcessDereferenceList+0x10e
fffff880`0134ccc0 fffff800`d143ea2d : fffffa80`02280040 00000000`00000080 00000000`00000000 fffff800`d113d72c : nt!MiDereferenceSegmentThread+0xd9
fffff880`0134cd50 fffff800`d1211e86 : fffff800`d133f180 fffffa80`02280040 fffffa80`02281600 fffffa80`021e06c0 : nt!PspSystemThreadStartup+0x59
fffff880`0134cda0 00000000`00000000 : fffff880`0134d000 fffff880`01347000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MiFreeRelocations+44

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4f7658cb

STACK_COMMAND:  .cxr 0xfffff8800134c150 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_AV_nt!MiFreeRelocations+44

BUCKET_ID:  X64_AV_nt!MiFreeRelocations+44

Followup: MachineOwner
---------

-------

Also should update Silicon Image drivers from their site:

Code:
SiRemFil SiRemFil.sys Wed Oct 18 18:20:39 2006 (4536A8B7)
SiWinAcc SiWinAcc.sys Mon Nov 01 15:23:29 2004 (41868D31)
Si3114r5 Si3114r5.sys Thu Apr 24 02:20:08 2008 (48102698)

-------

And update these NVIDIA chipset drivers too:

Code:
nvmcp64  nvmcp64.sys  Tue Jul 26 10:07:43 2005 (42E643AF)
nvarm64  nvarm64.sys  Tue Jul 26 10:07:37 2005 (42E643A9)
nvapu64  nvapu64.sys  Tue Jul 26 10:07:44 2005 (42E643B0)


------

Finally, delete this driver then reboot:

Code:
start             end                 module name
fffff880`04117000 fffff880`04123000   irsir      (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\irsir.sys
    Image name: irsir.sys
    Timestamp:        Sat Jan 19 01:36:11 2008 (47919A5B)
    CheckSum:         000096DF
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Run Ccleaner to clean the machine up with respect to files and registry.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Also should update Silicon Image drivers from their site:

Code:
SiRemFil SiRemFil.sys Wed Oct 18 18:20:39 2006 (4536A8B7)
SiWinAcc SiWinAcc.sys Mon Nov 01 15:23:29 2004 (41868D31)
Si3114r5 Si3114r5.sys Thu Apr 24 02:20:08 2008 (48102698)

Your card can be flashed with a bios image to either operate in RAID mode or BASE mode. So check on which you currently have installed, then update the driver from here by using the device manager. Choose the correct latest driver package to match your bios.

I have the same card, only it's a 3124 instead. Here's your link:

Silicon Image - Support | Search Results
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
Thank you GMan, so much!!! I have made all the changes and will report back.
 

My Computer

System One

  • OS
    Windows 8 HP
    System Manufacturer/Model
    Custom
    CPU
    AMD Athlon 64 Processor 3200+ 2.01GHz
    Motherboard
    Lanparty NF4 Expert
    Memory
    4.00 GB
    Graphics Card(s)
    GeForce GT 220 (PCI-E) 1GB RAM
Same issue for 2 years!

Edit : Never mind. Found out the hqrd drive is breaking down.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 entreprise update 1
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