Windows 8 and 8.1 Forums


Custom Refresh (recimg) fails to run-error pic attached

  1. #1


    Posts : 50
    Windows 8

    Custom Refresh (recimg) fails to run-error pic attached


    I was checking my uncle's laptop (He's clueless.) (2013 Toshiba Satellite Intel i3, 6gb, 750gb HD, Windows 8.1) on Thanksgiving.

    I was doing basic maintenance. I ran Windows Defender, SFC, CHKDSK. I created restore points and updated some software. All OK.

    I went to run the Custom Refresh image (recimg) command at the admin command prompt. I had done it with success three months ago when I last checked his system.

    This time the recimg command failed to run and provided the error shown in the attached picture. Windows searched for a solution and did not find one. The title of the error box is "recimg.exe--Entry Point not Found." The error reads, "The procedure entry point ??0BufferedStream@UnBCL@@QEAAPEAVStream@1@K@Z could not be located in the dynamic link library C:\Windows\System32\migwiz\migcore.dll."

    One important note, when I last checked it three months ago he was using Windows 8. At some point a few weeks ago (he guesses), the desktop background changed. He noticed that. He must have chosen to update to 8.1. He didn't even realize he did it.

    In the picture, I tried the command twice. As "Creating Snapshot" appears, it then goes to the error. I closed it, restarted, and tried again. Same problem. Due to the holiday, I had little time to do much.

    Am I missing something simple or is this a more complex problem?

    Thanks.
    Attached Thumbnails Attached Thumbnails refresh custom image problem crop.jpg  

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    There might be some conflict with third party software. Try to boot into safe mode:

    Safe Mode - Start Windows 8 in

    1. Win+R->msconfig
    2. click on Boot Tab, select Safe boot, select Network then Apply as shown:
      Click image for larger version
    3. Reboot and try again
    Last edited by Brink; 28 Nov 2014 at 11:07. Reason: added tutorial link for more info
      My System SpecsSystem Spec

  3. #3


    Try running these commands from a Elevated Command Prompt:

    Dism /online /Cleanup-Image /StartComponentCleanup
    Dism /Online /Cleanup-Image /RestoreHealth
    sfc /scannow

    It's going to take awhile so be patient and let them finish.
      My System SpecsSystem Spec

  4. #4


    Posts : 50
    Windows 8


    Thanks. I won't be able to do anything with it again for a bit. And there is no chance of him doing it unless I were able to nail down something I could lead him through simply. I will keep looking for a solution.
    I've used these before:
    Dism /Online /Cleanup-Image /RestoreHealth
    sfc /scannow

    Not familiar with this one:
    Dism /online /Cleanup-Image /StartComponentCleanup

    I'll give it a try at my next chance.

    Same for running in Safe mode.

    Thanks.
      My System SpecsSystem Spec

  5. #5


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    If safe boot did not work before then when you have a chance, try to disable all the Non-Microsoft services & Startup Items and try again.

    Good luck.
      My System SpecsSystem Spec

Custom Refresh (recimg) fails to run-error pic attached
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