I was checking my uncle's laptop (He's clueless.) (2013 Toshiba Satellite Intel i3, 6gb, 750gb HD, Windows 8.1) on Thanksgiving.
I was doing basic maintenance. I ran Windows Defender, SFC, CHKDSK. I created restore points and updated some software. All OK.
I went to run the Custom Refresh image (recimg) command at the admin command prompt. I had done it with success three months ago when I last checked his system.
This time the recimg command failed to run and provided the error shown in the attached picture. Windows searched for a solution and did not find one. The title of the error box is "recimg.exe--Entry Point not Found." The error reads, "The procedure entry point ??0BufferedStream@UnBCL@@QEAAPEAVStream@1@K@Z could not be located in the dynamic link library C:\Windows\System32\migwiz\migcore.dll."
One important note, when I last checked it three months ago he was using Windows 8. At some point a few weeks ago (he guesses), the desktop background changed. He noticed that. He must have chosen to update to 8.1. He didn't even realize he did it.
In the picture, I tried the command twice. As "Creating Snapshot" appears, it then goes to the error. I closed it, restarted, and tried again. Same problem. Due to the holiday, I had little time to do much.
Am I missing something simple or is this a more complex problem?
Thanks.
I was doing basic maintenance. I ran Windows Defender, SFC, CHKDSK. I created restore points and updated some software. All OK.
I went to run the Custom Refresh image (recimg) command at the admin command prompt. I had done it with success three months ago when I last checked his system.
This time the recimg command failed to run and provided the error shown in the attached picture. Windows searched for a solution and did not find one. The title of the error box is "recimg.exe--Entry Point not Found." The error reads, "The procedure entry point ??0BufferedStream@UnBCL@@QEAAPEAVStream@1@K@Z could not be located in the dynamic link library C:\Windows\System32\migwiz\migcore.dll."
One important note, when I last checked it three months ago he was using Windows 8. At some point a few weeks ago (he guesses), the desktop background changed. He noticed that. He must have chosen to update to 8.1. He didn't even realize he did it.
In the picture, I tried the command twice. As "Creating Snapshot" appears, it then goes to the error. I closed it, restarted, and tried again. Same problem. Due to the holiday, I had little time to do much.
Am I missing something simple or is this a more complex problem?
Thanks.
Attachments
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Laptop
- System Manufacturer/Model
- Toshiba Satellite L855
- CPU
- Intel Core i7
- Memory
- 6Gb
- Antivirus
- Windows Defender