Windows 8 and 8.1 Forums


Failure DISM. No operation was performed.

  1. #1


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)

    Failure DISM. No operation was performed.


    Hi,
    I have two laptops one is Sony Vaio and the other one is Acer Aspire V5. Lately, the Acer Laptop has become slower over time, and I think Sony a bit, too.
    Today, I decided to run the command:'sfc /scannow' on Acer and couldn't fix it, I did the same on Sony and surprisingly, I got the same error message.

    then I moved to another command: 'Dism /Online /Cleanup-image /RestoreHealth' on Acer and got:

    Error: 0x80240021

    Failure DISM. No operation was performed.

    Right now, I'm running the last command on Sony.

    Would you help me please?

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Did you use Administrator Command Prompts ?
      My System SpecsSystem Spec

  3. #3


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)


    Yes, I did.
      My System SpecsSystem Spec

  4. #4


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)


    in both Command Prompt and Powershell too
      My System SpecsSystem Spec

  5. #5


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Something serious is wrong if dism won't work.

    Unless someone has a better idea, I would suggest a repair or restore of the OS.

    If you wait a while someone else may provide a better idea.
      My System SpecsSystem Spec

  6. #6


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)


    I found in a forum someone with the same problem, and I should first run 'Dism /Online /Cleanup-Image /StartComponentCleanup'
    I'll give it a shot
      My System SpecsSystem Spec

  7. #7


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by NourinE View Post
    I found in a forum someone with the same problem, and I should first run 'Dism /Online /Cleanup-Image /StartComponentCleanup'
    I'll give it a shot
    OK.
    Good luck.

    Restoring or repairing is very tedious.
      My System SpecsSystem Spec

  8. #8


    Posts : 22,577
    64-bit Windows 10


    Quote Originally Posted by NourinE View Post
    I found in a forum someone with the same problem, and I should first run 'Dism /Online /Cleanup-Image /StartComponentCleanup'
    I'll give it a shot
    That command will cleanup the WinSxS folder (component store) in Windows, so it could help if there's an issue in it that may allow you to run the DISM command to repair it afterwards.

    WinSxS Folder (Component Store) - Clean Up in Windows 8.1
      My System SpecsSystem Spec

  9. #9


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by NourinE View Post
    I found in a forum someone with the same problem, and I should first run 'Dism /Online /Cleanup-Image /StartComponentCleanup'
    I'll give it a shot
    I tried it & it completed in about 2 seconds.

    Click image for larger version
    Last edited by David Bailey; 23 Nov 2014 at 09:43. Reason: added picture
      My System SpecsSystem Spec

  10. #10


    Morocco
    Posts : 271
    Windows 8.1 64bit (6,3 Build 9600)


    it has been running for one hour now, it has reached 88.5%
      My System SpecsSystem Spec

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Failure DISM. No operation was performed.
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