Windows 8 and 8.1 Forums


HP Laptop will not restart/shut down, +more..

  1. #1

    HP Laptop will not restart/shut down, +more..


    I have a almost brand new HP laptop with 8.1 on it. It was working fine until 2 days ago. Now, I can't shut it down unless I hold down the power button..it won't re-start..I can't open certain programs.

    I've ran Malware checks and ran my Anti-Virus, all came up clean.

    What could have caused this? I was watching Netflix, fell asleep, shut my laptop off a few hoursa later, and it started all this.

    I can't even do the Windows "refresh" becuz my laptop won't restart..it just sticks on the window saying "restarting" or "Shuting Down" with the little white circle...until I hold down the power button.


    Any help?

      My System SpecsSystem Spec

  2. #2


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Hey mate,

    [Edit] See my post (#5) below before using the tutorials numbered below: HP Laptop will not restart/shut down, +more.. [/Edit]

    There are a plethora of tutorials that may help you out, so I'll post a few at a time:

    1. Fix system files - (OPTION 2) SFC /SCANNOW Command - Run in Windows 8

    2. Restore the system to a time previous to your problem (IF this option works, as it may require a restart) - System Restore - How to Do in Windows 8

    3. Prevent Windows from automatically installing device drivers (which sometimes are faulty) - (Select the option to NOT automatically install drivers) Device Installation Settings - Windows 7 Help Forums

    4. Run the Windows update troubleshooter (as it may be linked) - Description of the Windows Update Troubleshooter

    5. Update your antivirus product IF you aren't using the built-in Antivirus called Defender

    6. Try restarting again

    7. Update device drivers & BIOS via the HP website. If you need help here, please tell me the model number of your laptop and I'll search for them myself
    Last edited by DustSailor; 22 Nov 2014 at 04:47.
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by XTooMuchNothingX View Post
    I have a almost brand new HP laptop with 8.1 on it. It was working fine until 2 days ago. Now, I can't shut it down unless I hold down the power button..it won't re-start..I can't open certain programs.

    I've ran Malware checks and ran my Anti-Virus, all came up clean.

    What could have caused this? I was watching Netflix, fell asleep, shut my laptop off a few hoursa later, and it started all this.

    I can't even do the Windows "refresh" becuz my laptop won't restart..it just sticks on the window saying "restarting" or "Shuting Down" with the little white circle...until I hold down the power button.


    Any help?
    Which AV ?
      My System SpecsSystem Spec

  4. #4


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Quote Originally Posted by CountMike View Post
    Which AV ?
    Hey mate,

    I believe it is Avast!, according to the system specs. I've never seen that one cause these problems before, but it is definitely possible. I'd be curious to know if you think it best to remove it (at least for now).
      My System SpecsSystem Spec

  5. #5


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Wow, I just found something:

    Quote Originally Posted by Nuccii View Post
    Did you install the optional update KB3000850, if so uninstall it. People who have Avast have had problems with this update. Avast is to fix their problem and you should be able to reinstall KB3000850 within the next day or so.
    It appears Avast! may have some problems with a recent Windows update. You might consider removing it until they fix it, or removing that Windows update until someone fixes that problem.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 1,536
    Win 8.1 Update x64


    Quote Originally Posted by DustSailor View Post
    Quote Originally Posted by CountMike View Post
    Which AV ?
    Hey mate,

    I believe it is Avast!, according to the system specs. I've never seen that one cause these problems before, but it is definitely possible. I'd be curious to know if you think it best to remove it (at least for now).
    Hey there is lengthy thread here:
    www.eightforums.com/showthread.php?t=57241
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by DustSailor View Post
    Quote Originally Posted by CountMike View Post
    Which AV ?
    Hey mate,

    I believe it is Avast!, according to the system specs. I've never seen that one cause these problems before, but it is definitely possible. I'd be curious to know if you think it best to remove it (at least for now).
    Just like I said to a girlfriend (long time ago) "There's first time for everything".
    I went thru all of that already and it was Avast as main culprit.
      My System SpecsSystem Spec

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