Windows 8 and 8.1 Forums


My laptop freezes whenever I click something.

  1. #1


    Posts : 2
    Windows 8

    My laptop freezes whenever I click something.


    Whenever I click something, for some reason, my laptop will just freeze. However, I can move my mouse around. Also, this doesn't just happen for a few minutes, this goes on forever. I had it sitting for about an hour with no luck, and it was just frozen. How do I fix this? Does anybody know a solution?

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Hi ZWeldy, welcome to the forum!

    First, make sure you don't have a virus or malware problem. Then run sfc /scannow: SFC /SCANNOW Command - Run in Windows 8
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Sorry, I forgot to add that making anything, such as task manager, just ends up freezing my computer as well. Basically, my computer is unusable at this state when it comes to downloading/running things.
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Well, that is going to be a tough one. What make/model laptop and do you have any recovery media, disc or flash drive?
    Have you installed any software or updated Windows just before this started?
      My System SpecsSystem Spec

  5. #5


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    There are number of issues that can cause your laptop to freeze.

    How long is it on before this happens ? Could be cause of overheating. Dust built up in the chassis and vents or
    on top of something causing it to to not get proper ventilation.

    Installed software running, Anti-Virus, etc..

    Right Click Windows Start Button select Event Viewer, Windows Logs > Application
    Look for critical errors that say app hang, app crash, or anything that relates to the CURRENT problem.
    Note the event ID, and the source codes and Google search them or post here.

    Could be corrupt system files try this first Right click Windows Start Button select Command Prompt (admin) type or copy paste sfc /scannow

    It could be a hard drive that is going bad or corrupted. Virus on PC, run Full System scan.

    To check a hard drive use chkdsk Right click Windows Start Button select Command Prompt (admin) type or copy paste
    chkdsk c: /f /r

    Not enough RAM could be another cause
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    From the tutorial---

    Click image for larger version

    I do it this way---

    sfc /scannow
    THEN
    Dism /Online /Cleanup-Image /RestoreHealth
    THEN
    sfc /scannow

    Works good.

    Not enough RAM could be another cause.
    Maybe try Windows Memory Diagnostic---

    Click image for larger version
      My System SpecsSystem Spec

  7. #7


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    David, my understanding is he can't do anything with the laptop, it freezes as soon as he tries anything.
      My System SpecsSystem Spec

  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by popeye View Post
    David, my understanding is he can't do anything with the laptop, it freezes as soon as he tries anything.
    OH.

    Seems then he needs to do something on restart from a command prompt or task manager.
      My System SpecsSystem Spec

  9. #9


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    oops, well could be possible overheating then.First case scenario.
      My System SpecsSystem Spec

  10. #10


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    ZWeldy, do you have another mouse to try? Have you tried a different USB port?
      My System SpecsSystem Spec

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My laptop freezes whenever I click something.
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