Windows 8 and 8.1 Forums

Windows 8 crashed after running updates, need help understanding why

  1. #1

    Posts : 2
    Windows 8

    Windows 8 crashed after running updates, need help understanding why

    Last night after reinstalling my Office 2007 and Outlook 2007 software I ran Windows update. There were a number of Windows 8 updates as well as Service Pack 1 for Office. There was also one optional update for a technical driver/program (I don't remember the name and can't get to Control Panel to find it out.) I don't know what caused the crash. I believe I need to reinstall Windows 8 (have to use a flash drive because my Dell Duo has no optical drive) and will get some help this afternoon to do that.

    Is Office 2007 causing the problem? It seemed to run fine after I downloaded and activated it. Our IT person thinks I'll do better to download the free trial of Office 2010. I was trying to avoid the added expense of new Office software. I'm not knowledgeable enough to anything more than follow directions.

    A computer is something I use to do my job, not something I like to tinker with! I wanted the Windows 8 because I have the Dell Duo and its touch screen does not work well with Windows 7.

      My System SpecsSystem Spec

  2. #2

    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center

    Sorry, Jacquelyn, I would advise that you get Windows 7 working properly with the Dell Duo touch screen - with the help of Dell Support, and any IT support engineer you have for your Job, and not run Windows 8 preview software until it is officially supported. Running the Consumer Preview on your work machine is tinkering!

    If you must run Windows 8, do it where it can do no harm.
      My System SpecsSystem Spec

  3. #3

    Hannover, Germany
    Posts : 37
    Windows 8 Pro x64 RTM Build 9200

    Hi Jacquelyn,

    Did you have much luck with this? I am just roaming old threads... this sounds like it would have been the driver installing, its not a bad idea to do those separate from any other large updates just to be safe. By crashing do you mean after the updates you experienced more crashes? or that the OS didn't load at all anymore?

    If the OS does load, you could always go through your Windows Update history (go via the desktop/control panel not the metro version), and look at your update history to remove the driver (most likely candidate)
      My System SpecsSystem Spec

Windows 8 crashed after running updates, need help understanding why
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