Windows 8 and 8.1 Forums


Brand new laptop: Very slow and / or unresponsive....

  1. #11


    Posts : 1,875
    Windows 10 Pro Prieview x64


    Quote Originally Posted by alex809 View Post
    As well just cause i feel the need to ask this, Why does my laptop constantly stay around the 100% CPU usage? There's no reason for that either. There's 4GB of DDR3 ram and 3.89GB is useable... There's absolutely no reason for this amount of CPU usage and for it to be as slow as it is when its connected to the internet.
    I think this needs investigation too. My internet is 6x slower than yours and this doesn't cause high CPU usage or sluggish behavior - it just takes longer to download things. Can you post a screen print of your task manager details pane sorted by CPU so we can see what is using it.

      My System SpecsSystem Spec

  2. #12


    Quote Originally Posted by adamf View Post
    Quote Originally Posted by alex809 View Post
    As well just cause i feel the need to ask this, Why does my laptop constantly stay around the 100% CPU usage? There's no reason for that either. There's 4GB of DDR3 ram and 3.89GB is useable... There's absolutely no reason for this amount of CPU usage and for it to be as slow as it is when its connected to the internet.
    I think this needs investigation too. My internet is 6x slower than yours and this doesn't cause high CPU usage or sluggish behavior - it just takes longer to download things. Can you post a screen print of your task manager details pane sorted by CPU so we can see what is using it.


    It'll even drop down to 6% and then go back up. It just jumps all over the place but mainly stays around the 90-100 zone.
      My System SpecsSystem Spec

  3. #13


    Posts : 1,875
    Windows 10 Pro Prieview x64


    That GyazoGif is really neat - didn't know you could do screenshots like that here

    Can you go to the details pane and sort descending on CPU but when you are not using it though. Want to see what is using the CPU when you are having the problem.
      My System SpecsSystem Spec

  4. #14


    Trnava
    Posts : 683
    Win 8.1.1 Pro x64


    Start Task manager as admin or better use Process Hacker to show all processes, not just user related.
    It looks like a system process is causing it, if it an unnecessary service, it could be solved, by disabling it.
      My System SpecsSystem Spec

  5. #15


    Quote Originally Posted by adamf View Post
    That GyazoGif is really neat - didn't know you could do screenshots like that here

    Can you go to the details pane and sort descending on CPU but when you are not using it though. Want to see what is using the CPU when you are having the problem.
    Yeah it works just like a regular image. Take a GIF (Takes a bit longer though cause it has to create it) then it uploads and you can play it in either GIF or MP4 but the MP4 quality sucks. So you just insert the GIF as an image url.



    Quote Originally Posted by TairikuOkami View Post
    Start Task manager as admin or better use Process Hacker to show all processes, not just user related.
    It looks like a system process is causing it, if it an unnecessary service, it could be solved, by disabling it.
    Process Hacker doesn't seem to do much more than the regular Windows 8 task manager, I ran it and it only showed what the regular Windows 8 Task Manager shows so i just erased Process Hacker. The Windows 8 TM actually seems to be more informative than Process Hacker by the looks of it.
      My System SpecsSystem Spec

  6. #16


    Trnava
    Posts : 683
    Win 8.1.1 Pro x64


    So you have multiple instances of Wmiprvse.exe, one is run by the Network user and taking 17%. You are also running VMware Workstation and there are some references on internet, that those two can cause high CPU usage. Can you disable VMware temporarily to see, if the problem remains? A possible solution:

    WMIPrvse.exe/svchost high CPU on VMWare guests, resolved by stopping SMS Agent Host service
      My System SpecsSystem Spec

  7. #17


    Quote Originally Posted by TairikuOkami View Post
    So you have multiple instances of Wmiprvse.exe, one is run by the Network user and taking 17%. You are also running VMware Workstation and there are some references on internet, that those two can cause high CPU usage. Can you disable VMware temporarily to see, if the problem remains? A possible solution:

    WMIPrvse.exe/svchost high CPU on VMWare guests, resolved by stopping SMS Agent Host service
    i know that's not the problem.
    This issue was long before i installed VMWare.

    This is an issue that started as soon as i started up the laptop the first time after i got it in the mail (Bought it from the Dell website).
      My System SpecsSystem Spec

  8. #18


    finland
    Posts : 6
    Windows 8.1 Enterprise


    try updating the bios with the latest one and also update windows and your drivers
      My System SpecsSystem Spec

  9. #19


    Quote Originally Posted by Snuggles View Post
    try updating the bios with the latest one and also update windows and your drivers
    OK i just updated my BIOS with the BIOS update tool that was on Dell's website for my System. It wasn't much of a BIOS update, It went from A01 to A02 but it's updated.
    Product Support | Dell Canada

    It already had windows 8.1 on it when i got it so i would assume that all the drivers are up to date.
    Ran the Dell Update utility and it says there's no updates.

    Ran Windows Update but i have it set to automatically download them and it says there's no updates ( As it had already downloaded them and installed them )

    Even ran the Dell PC Checkup utility, It also says everything is fine.
    So I'm assuming my system is up to date.

    EDIT:
    Ooooo i like this.
    CPU dropped a lot! I couldn't get a Gyazo GIF of it this low though as when i run Gyazo GIF the CPU usage spikes to the 90-100 zone.. It does go all over the place as it is but its saying fairly low most of the time, Around the 20-30 zone on average (Only Firefox open including all the background processes)

    This one doesn't seem to have changed much:


    EDIT2: Ok so if i was wrong.... It runs perfectly fine with 1 tab on Firefox and that's it (With all background processes and only Firefox running) but as soon as i open a second Firefox tab thats it it spikes back up and stays between 90 and 100%...
    Last edited by alex809; 03 Sep 2014 at 01:00.
      My System SpecsSystem Spec

  10. #20


    Posts : 1,875
    Windows 10 Pro Prieview x64


    So to be clear you are saying it is firefox? Your screenshot above looks OK - mostly system idle and GIF generation.

    What version of firefox are you using? What happens if you use IE or Chrome instead?
      My System SpecsSystem Spec

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