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System restore not working help ...

  1. #11


    Oh sorry I have no restore points .

      My System SpecsSystem Spec

  2. #12


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Run a full virus scan and run Malwarebytes (Free) in the event that the system restore files have been infected. One hick here is that the infection, if there is one, may be to deeply embedded and can re-infect in the future.

    If after all this and the computer does not return to normal, you will have to do a Clean Install of Windows. Back up your data first.
      My System SpecsSystem Spec

  3. #13


    Thks I was thinking it would come to that. I ran those tests yesterday ,nothing came up except cookies.
    Just one question ,I hate the dell image on hard drive can I do a clean install of win 8.1, I made a dvd when i upgraded laptop just in case. If yes do I just format c partition or is there another partition I need to do? Thks
      My System SpecsSystem Spec

  4. #14


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Follow this tutorial How to do a Clean Install. It will handle everything.

    Clean Install - Windows 8
      My System SpecsSystem Spec

  5. #15


    Ok Thks , would I have any problems with the dvd way for drivers for the dell stuff?
      My System SpecsSystem Spec

  6. #16


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Possibly but you could fix that later.
      My System SpecsSystem Spec

  7. #17


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Open Services ( Win+X->Control Panel->Administrative Tools->Services) and double check if Volume Shadow Copy service is running.

    If it is not running then try to start it. Also make sure the Remote Procedure Call(RPC) is also running.

    If it still fails to create a restore point then It could be the hidden folder under C drive: System Volume Information is corrupted. This folder contains the System restore points. You can try to delete this folder and Windows will rebuild it upon reboot. However, this task cannot be done while Windows is running. In order to see the content of this folder and delete it, I have to use Linux Live CD.
    Last edited by topgundcp; 05 Jul 2014 at 16:42.
      My System SpecsSystem Spec

  8. #18

    vsc drivers


    Hi Purple,
    in 1 of your earlier posts you said Yellow Exclamation mark, on VSC driver.
    Update the driver it should then clear the error.
    If that fails right click on events for that driver and post the results.

    Note re clean install
    Beware you said
    I >> upgraded << the clean reinstall will take you back to the original factory settings, for your original OS.

    Roy
      My System SpecsSystem Spec

  9. #19

    the ones i mean


    not refering to services,
    but the actual drivers, see attached,
    should be as screenshot.

    Roy
    Attached Thumbnails Attached Thumbnails drvgen.PNG   drveve.PNG  
      My System SpecsSystem Spec

  10. #20


    Thks guys for the help I had to do a clean install.I tried the driver update for the generic volume entry in device manger before the clean in stall and it said files are corrupt. So I said forget it clean install it is. Thks
      My System SpecsSystem Spec

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