Surface pro 2 wont boot after reset. PLEASE HELP

M

marakki

New Member
Messages
2
Hi all,

I really need some help, I bought a surface pro from a friend yesterday, it had been turned on before I got it so I thought I would reset to factory settings, all was fine until the reset was around 90%, then a box appeared saying "the computer has restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click OK to restart the installation".
But when it restarts the same message pops up.
Any help welcome as I really don't have a clue what to do now.

Many thanks

Mark B
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    surface pro 2
Hi there

I think you'll need to re-install Windows -- in the BIOS you can disable protected boot so you should be able to boot a new recovery USB for a Windows re-installation. There's tutorials on this site about making a recovery USB.

Cheers
jimbo
 

My Computer

System One

  • OS
    Linux Centos 7, W8.1, W7, W2K3 Server W10
    Computer type
    PC/Desktop
    Monitor(s) Displays
    1 X LG 40 inch TV
    Hard Drives
    SSD's * 3 (Samsung 840 series) 250 GB
    2 X 3 TB sata
    5 X 1 TB sata
    Internet Speed
    0.12 GB/s (120Mb/s)
Thanks for the info Jimbo, unfortunately I don't have a boot USB, am I able to get the relevant data from another surface pro 2 tab?? As my wife also has one with the exact same hardware.
Once again thanks for ant info in advance as I'm really useless with this kind of thing.

Many thanks

Mark B
 
Last edited:

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    surface pro 2
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