Windows 8 and 8.1 Forums


Surface pro 2 wont boot after reset. PLEASE HELP

  1. #1


    Posts : 2
    windows 8.1

    Surface pro 2 wont boot after reset. PLEASE HELP


    Hi all,

    I really need some help, I bought a surface pro from a friend yesterday, it had been turned on before I got it so I thought I would reset to factory settings, all was fine until the reset was around 90%, then a box appeared saying "the computer has restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click OK to restart the installation".
    But when it restarts the same message pops up.
    Any help welcome as I really don't have a clue what to do now.

    Many thanks

    Mark B

      My System SpecsSystem Spec

  2. #2


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there

    I think you'll need to re-install Windows -- in the BIOS you can disable protected boot so you should be able to boot a new recovery USB for a Windows re-installation. There's tutorials on this site about making a recovery USB.

    Cheers
    jimbo
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    windows 8.1


    Thanks for the info Jimbo, unfortunately I don't have a boot USB, am I able to get the relevant data from another surface pro 2 tab?? As my wife also has one with the exact same hardware.
    Once again thanks for ant info in advance as I'm really useless with this kind of thing.

    Many thanks

    Mark B
    Last edited by marakki; 12 Jun 2014 at 09:12.
      My System SpecsSystem Spec

Surface pro 2 wont boot after reset. PLEASE HELP
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