Rawrfac3
New Member
- Messages
- 1
- Location
- Olympia, WA
*This is my first post so not sure if i'm including everything i need*
Hello. I have been having this issue with my laptop since around February of this year. After I had installed Windows 8.1, i noticed that i would randomly start getting the BSOD and it would tell me I had a Kernal Data error. (or something like that, i don't remember the exact error code) I tried looking up what to do to fix the issue but couldn't find anything. I did find a site that told me to run the SFC /scannow command and it gave me a detail list of the process. I noticed that it mentioned something about PROCESSOR_ARCHITECTURE and AMD64, which is weird because I have an Intel processor. Also said something about a hash mismatch. The detail list is included in the ZIP file i have on here.
I just ended up doing a system restore and things were working fine for a while. Then after I would log on to my PC, the programs and apps would freeze for about 3-5 minutes. The mouse was still movable but nothing else would open or operate for those minutes. After the freeze it would start working again but then it would freeze again shortly after. Over time it's gotten progressively worse and now i'm turning to the Internet to ask for help.
I ran another SFC /scannow today and it gave me a different (and longer) list of its details. It also mentioned that it found some corrupt files and couldn't fix them. At this point I am not sure what to do. Is anyone else having this issue or is it just me? Any help would be greatly appreciated!
Included in the zip file is the old SFC detail list, the new one, and the CMD message after running the SFC /scannow command. Thanks!
Hello. I have been having this issue with my laptop since around February of this year. After I had installed Windows 8.1, i noticed that i would randomly start getting the BSOD and it would tell me I had a Kernal Data error. (or something like that, i don't remember the exact error code) I tried looking up what to do to fix the issue but couldn't find anything. I did find a site that told me to run the SFC /scannow command and it gave me a detail list of the process. I noticed that it mentioned something about PROCESSOR_ARCHITECTURE and AMD64, which is weird because I have an Intel processor. Also said something about a hash mismatch. The detail list is included in the ZIP file i have on here.
I just ended up doing a system restore and things were working fine for a while. Then after I would log on to my PC, the programs and apps would freeze for about 3-5 minutes. The mouse was still movable but nothing else would open or operate for those minutes. After the freeze it would start working again but then it would freeze again shortly after. Over time it's gotten progressively worse and now i'm turning to the Internet to ask for help.
I ran another SFC /scannow today and it gave me a different (and longer) list of its details. It also mentioned that it found some corrupt files and couldn't fix them. At this point I am not sure what to do. Is anyone else having this issue or is it just me? Any help would be greatly appreciated!
Included in the zip file is the old SFC detail list, the new one, and the CMD message after running the SFC /scannow command. Thanks!
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- Gateway NE56R31u
- CPU
- Intel Celeron CPU B830 @ 1.80GHz
- Motherboard
- Gateway EG50_HC_HR Type2 Board Version
- Memory
- 8GB DDR3 Dual Channel
- Graphics Card(s)
- Intel HD Graphics
- Browser
- Mozilla Firefox
- Antivirus
- AVG AntiVirus Free Edition