Solved DISM error, unable to download source files

ktm583

New Member
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In the course of trying to fix another problem I ran the DISM checkhealth command and it said that windows image needed repaired, so I ran the restore health command and I got an error. How can I fix this error?

I am attaching a screen shot of the error and Dism logs and CBS logs of both the scanhealth command and the restorehealth command.

It appears there is something missing related to windows defender in the windows image.
 

Attachments

  • DISM error.png
    DISM error.png
    17.3 KB · Views: 216
  • scan health cbs log.txt
    8 KB · Views: 130
  • scan health dism log.txt
    30.9 KB · Views: 180
  • restore health CBS log.txt
    10.2 KB · Views: 238
  • restore health dism log.txt
    60 KB · Views: 168

My Computer

System One

  • OS
    Windows 8.1 standard 64x
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspirion 15R (5537)
    CPU
    i7-4500u
    Motherboard
    Dell 0XFXDP
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel 4400 integrated
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366 X 768
    Hard Drives
    Samsung SSD 840 EVO 250GB
    Mouse
    Logitech M705
    Internet Speed
    512kbps
    Browser
    Internet Explore
    Antivirus
    AVG Anti-Virus Free 2015
Have you tried an Administrator command prompt ?

Dism /Online /Cleanup-Image /RestoreHealth

screenshot_71.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

My Computer

System One

  • OS
    Windows 8.1 standard 64x
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspirion 15R (5537)
    CPU
    i7-4500u
    Motherboard
    Dell 0XFXDP
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel 4400 integrated
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366 X 768
    Hard Drives
    Samsung SSD 840 EVO 250GB
    Mouse
    Logitech M705
    Internet Speed
    512kbps
    Browser
    Internet Explore
    Antivirus
    AVG Anti-Virus Free 2015

My Computer

System One

  • OS
    Windows 8.1 standard 64x
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspirion 15R (5537)
    CPU
    i7-4500u
    Motherboard
    Dell 0XFXDP
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel 4400 integrated
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366 X 768
    Hard Drives
    Samsung SSD 840 EVO 250GB
    Mouse
    Logitech M705
    Internet Speed
    512kbps
    Browser
    Internet Explore
    Antivirus
    AVG Anti-Virus Free 2015
That's the same problem I had for months. Could not solve it until I upgraded from 8 to 8.1 and then applied Update 1.
Now SFC and DISM both run without errors.

I have not found anyone who has successfully fixed this specific problem.

You can my thread here: http://www.eightforums.com/performance-maintenance/41434-sfc-dism-problems.html

Same here Ztruker - but mine didn't go away like yours after upgrading. Seem to be many users having a problem with this. Mine runs SFC without any integrity violations, but DISM can not find source files? If anyone finds a real solution, please post. Thanks.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion p6230f
    CPU
    HP AMD Phenom II X4 810
    Motherboard
    FOXCONN ALOE
    Memory
    8 GBytes
    Graphics Card(s)
    ATI/AMD Radeon HD 42
    Sound Card
    ATI/AMD SB600 - High
    Monitor(s) Displays
    Dell SE198WFP
    Screen Resolution
    1440 x 900
    Hard Drives
    Seagate ST3750528AS
    Browser
    IE 11
    Antivirus
    Windows Defender
When it says the source files can't be downloaded that means it can't obtain the image from Windows update.

Sometimes you can fix this by running the following command in an elevated command prompt.

Code:
net start wuauserv

If the code works it should say "The Windows update service is starting" then say " The Windows update service started successfully" after that try running the DISM repair command again.

If none of this works then the system might be fixed by running a Refresh or Reset but that takes you back to square one.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
When it says the source files can't be downloaded that means it can't obtain the image from Windows update.

Sometimes you can fix this by running the following command in an elevated command prompt.

Code:
net start wuauserv

If the code works it should say "The Windows update service is starting" then say " The Windows update service started successfully" after that try running the DISM repair command again.

If none of this works then the system might be fixed by running a Refresh or Reset but that takes you back to square one.

Thanks for the suggestion but it did not work :(
 

My Computer

System One

  • OS
    Windows 8.1 standard 64x
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspirion 15R (5537)
    CPU
    i7-4500u
    Motherboard
    Dell 0XFXDP
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel 4400 integrated
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366 X 768
    Hard Drives
    Samsung SSD 840 EVO 250GB
    Mouse
    Logitech M705
    Internet Speed
    512kbps
    Browser
    Internet Explore
    Antivirus
    AVG Anti-Virus Free 2015
Microsoft should have fixed this by now. It's a fairly common problem with no working fix I've seen. It shouldn't be hard for one of the Softies who has access to the source code to be able to debug this and find the cause.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Microsoft should have fixed this by now. It's a fairly common problem with no working fix I've seen. It shouldn't be hard for one of the Softies who has access to the source code to be able to debug this and find the cause.

I was thinking the same thing. It seems to be common to shrug us off and recommend refresh or reset. I can't say I blame them - but I find it frustrating for me. Maybe it's not as important as I make it. :D
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion p6230f
    CPU
    HP AMD Phenom II X4 810
    Motherboard
    FOXCONN ALOE
    Memory
    8 GBytes
    Graphics Card(s)
    ATI/AMD Radeon HD 42
    Sound Card
    ATI/AMD SB600 - High
    Monitor(s) Displays
    Dell SE198WFP
    Screen Resolution
    1440 x 900
    Hard Drives
    Seagate ST3750528AS
    Browser
    IE 11
    Antivirus
    Windows Defender
I recently made a windows 8.1 install disc and reinstalled my operating system, the problem is now fixed
 

My Computer

System One

  • OS
    Windows 8.1 standard 64x
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspirion 15R (5537)
    CPU
    i7-4500u
    Motherboard
    Dell 0XFXDP
    Memory
    8GB 1600MHz
    Graphics Card(s)
    Intel 4400 integrated
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1366 X 768
    Hard Drives
    Samsung SSD 840 EVO 250GB
    Mouse
    Logitech M705
    Internet Speed
    512kbps
    Browser
    Internet Explore
    Antivirus
    AVG Anti-Virus Free 2015
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