Windows 8 and 8.1 Forums


DISM error, unable to download source files

  1. #1


    Posts : 15
    Windows 8.1 standard 64x

    DISM error, unable to download source files


    In the course of trying to fix another problem I ran the DISM checkhealth command and it said that windows image needed repaired, so I ran the restore health command and I got an error. How can I fix this error?

    I am attaching a screen shot of the error and Dism logs and CBS logs of both the scanhealth command and the restorehealth command.

    It appears there is something missing related to windows defender in the windows image.
    Attached Thumbnails Attached Thumbnails DISM error.png  
    DISM error, unable to download source files Attached Files

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Have you tried an Administrator command prompt ?

    Dism /Online /Cleanup-Image /RestoreHealth

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    That's the same problem I had for months. Could not solve it until I upgraded from 8 to 8.1 and then applied Update 1.
    Now SFC and DISM both run without errors.

    I have not found anyone who has successfully fixed this specific problem.

    You can my thread here: SFC and DISM problems
      My System SpecsSystem Spec

  4. #4


    Posts : 15
    Windows 8.1 standard 64x


    Quote Originally Posted by David Bailey View Post
    Have you tried an Administrator command prompt ?

    Dism /Online /Cleanup-Image /RestoreHealth

    Click image for larger version
    I have tried Administrator command prompt and I get the same error.
      My System SpecsSystem Spec

  5. #5


    Posts : 15
    Windows 8.1 standard 64x


    Quote Originally Posted by Ztruker View Post
    That's the same problem I had for months. Could not solve it until I upgraded from 8 to 8.1 and then applied Update 1.
    Now SFC and DISM both run without errors.

    I have not found anyone who has successfully fixed this specific problem.

    You can my thread here: SFC and DISM problems
    I am running windows 8.1 and update 1. I will take a look at ur thread though. Thanks.
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by Ztruker View Post
    That's the same problem I had for months. Could not solve it until I upgraded from 8 to 8.1 and then applied Update 1.
    Now SFC and DISM both run without errors.

    I have not found anyone who has successfully fixed this specific problem.

    You can my thread here: SFC and DISM problems
    Same here Ztruker - but mine didn't go away like yours after upgrading. Seem to be many users having a problem with this. Mine runs SFC without any integrity violations, but DISM can not find source files? If anyone finds a real solution, please post. Thanks.
      My System SpecsSystem Spec

  7. #7


    When it says the source files can't be downloaded that means it can't obtain the image from Windows update.

    Sometimes you can fix this by running the following command in an elevated command prompt.

    Code:
    net start wuauserv
    If the code works it should say "The Windows update service is starting" then say " The Windows update service started successfully" after that try running the DISM repair command again.

    If none of this works then the system might be fixed by running a Refresh or Reset but that takes you back to square one.
      My System SpecsSystem Spec

  8. #8


    Posts : 15
    Windows 8.1 standard 64x


    Quote Originally Posted by chev65 View Post
    When it says the source files can't be downloaded that means it can't obtain the image from Windows update.

    Sometimes you can fix this by running the following command in an elevated command prompt.

    Code:
    net start wuauserv
    If the code works it should say "The Windows update service is starting" then say " The Windows update service started successfully" after that try running the DISM repair command again.

    If none of this works then the system might be fixed by running a Refresh or Reset but that takes you back to square one.
    Thanks for the suggestion but it did not work
      My System SpecsSystem Spec

  9. #9


    Microsoft should have fixed this by now. It's a fairly common problem with no working fix I've seen. It shouldn't be hard for one of the Softies who has access to the source code to be able to debug this and find the cause.
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by Ztruker View Post
    Microsoft should have fixed this by now. It's a fairly common problem with no working fix I've seen. It shouldn't be hard for one of the Softies who has access to the source code to be able to debug this and find the cause.
    I was thinking the same thing. It seems to be common to shrug us off and recommend refresh or reset. I can't say I blame them - but I find it frustrating for me. Maybe it's not as important as I make it.
      My System SpecsSystem Spec

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DISM error, unable to download source files
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