Laptop Computer Looping at Startup

[BSquared18]

Hi,

A couple of days ago, my HP Pavilion g7-2233cl laptop, running Windows 8, started looping at startup. I shot a brief video showing a few loops and posted it on YouTube:

https://www.youtube.com/watch?v=gcXoueZdVwo&feature=youtu.be

Because of the looping, I am unable to input any commands through my keyboard or mouse once the looping starts. So, for example, I cannot get to Control Panel.

I was, however, able to click on Escape during a startup and run a hardware diagnostic. No hardware problems were found.

Sometimes, after looping for quite a while, the computer freezes up. It stops looping but then won't let me do anything else either.

This problem does NOT seem the same as the "Automatic Repair" issue I have seen described on YouTube.

By the way, I also have Windows 8 running on a desktop computer, if that will help with solving my problem.

I'm new to Windows 8, so any suggestions will be greatly welcomed.

Thanks,
Bill

 

[BSquared18]

I found an HP Consumer Support article that explained how to do a system restore on an HP computer when the keyboard and mouse are not available for inputting data. I did the restore, and that seems to have solved the problem. Time will tell.

If anyone has any ideas what might have caused the problem and/or how to avoid it from happening again, chime in.

Bill