How to troubleshoot system restore failing to complete?

AuntieMatter

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I just finished a clean reinstall of Windows 8.1 64bit, updated my drivers, did all the Windows Updates, and reinstalled my Steam games and Adobe LightRoom. I had some problems with restoring files from my WD Passport external drive, and decided to get rid of all the annoying Passport-related WD software on my computer. To get rid of the last WD Passport driver remaining on my system after I uninstalled the rest of the WD software via Control Panel>Programs, I attempted to go back to a System Restore point I had manually created before the Passport incident, but System Restore did not complete, with an unspecified error (0x8007005) and the usual "probably due to antivirus".

But I had disabled both Windows Defender (the only antivirus I've ever had on this machine) and Windows Firewall during the attempted System Restore. A full Windows Defender system scan, Malwarebytes (free version) on-demand scan, and sfc /scannow all were fine. I tried again from boot, with the same did-not-complete result. DISM /Online /Cleanup-Image /RestoreHealth shows no problem. I changed Volume Shadow Copy from manual to automatic, with the same result. Creating Restore Points doesn't seem to be a problem, although they aren't automatically made before every Windows Update, which I thought they were supposed to be by default.

My Windows logs (see screenshots) show an Event 7026 in association with every System Restore attempt, with the message "The following boot-start or system-start driver did not load: dam". Dam.sys is there in C:/Windows\System32\drivers, but shows as "opens with unknown application". Is this possibly related to why System Restore fails? Is dam even relevant in a desktop system? Or could I have other driver issues?

System Restore failure was one of the major reasons I had to do the clean reinstall, but my computer seems to be running fine now, so I'm wondering if I should just leave that pesky Western Digital orphan driver in there, forget ever using System Restore, and use Aomei or Macrium instead.

I would appreciate any suggestions on how I could troubleshoot this persistent System Restore failure further.

Edit on 4/21/2014: After trying everything including running System Restore from Safe Mode, I tried changing the setting of Volume Shadow Copy Service from its default Manual to Automatic. I created a test restore point, ran System Restore from the control panel without disabling Windows Defender, and it completed successfully. I still can't restore to the older point I originally wanted to, so I still have the unwanted WD driver on my system, and admittedly the test restore point didn't have any programs or drivers to affect, but at least it completed, which I will take as a good sign.

The dam driver was a red herring. Running powercfg -a from command prompt confirmed that my desktop system does not support Connected Standby...big surprise. Still don't know why Windows thinks it should report the driver not loading every time I boot.

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My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Digital Storm Desktop 426344
    CPU
    Intel Core i5 3570K
    Motherboard
    ASUS SABERTOOTH Z77
    Memory
    Corsair 16GB DDR3 1600Mhz
    Graphics Card(s)
    NVIDIA GeForce GTX 670 2GB (FTW overclocked EVGA)
    Monitor(s) Displays
    Planar PX2611 W
    Screen Resolution
    1920 x 1200
    Hard Drives
    1TB Western Digital Caviar Black (7200 rpm)
    PSU
    800W Corsair GS
    Keyboard
    Corsair Vengeance K 95
    Mouse
    Corsair Vengeance M60
    Browser
    IE or Chrome
    Antivirus
    Windows Defender
    Other Info
    Malwarebytes (free version)
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