Windows 8 and 8.1 Forums


Windows cannot find a system image on this computer

  1. #1


    Posts : 3
    Windows 8

    Windows cannot find a system image on this computer


    Hi, I bought a new laptop with a Windows 8 Pro x64 pre-installed on it.

    Then I upgraded my OS to Windows 8.1 Pro from Windows Store.

    After that I thought I'd create a backup of my system so I don't have to re-download the Windows 8.1 upgrade and at the same time having the option to reset my laptop to it's old operating system in case I want to, so that being said, I created a system image backup using Windows' Imaging Utility and pointed it my external drive. It took a couple of minutes and the image was successfully created.

    I double checked the image file and I can see it on my external drive saved in a folder called 'WindowsImageBackup'. The backup files is approximately around 35 GB.

    I also tried using the System Image Recovery option from BIOS to check whether the backup file I created really works, and it did because it was recognized by the system through the dialog box "Re-image your computer".

    My mind was set that if anything bad happens to may laptop, whether if it got infected with a virus or the operating system crashed or even if the hard disk gets broken I could simply put it back to it's previous state using the backup image I created. So I played with the partitioning of my laptop, I even installed other operating systems for educational purposes, but when I finally wanted to bring my laptop to its previous state I failed...

    The System Image Recovery from BIOS that once recognized my backup image throw an error at me saying the 'Windows cannot find a system image on this computer'. How can I fix this error? Is there still a way to recover my laptops previous installed OS or is it gone for good?...

    Things that I have already tried to fix the problem:
    1. Download bootable USB 3.0 drivers and tried to load the drivers on the during System Image Recovery. I think I got that tutorial here in this forum also but not sure, anyways it says that my external hard disk might not properly load because windows does not support usb 3.0.

    2. I tried installing macrium free to re-image the vhd files from my backup image and tried to use the new image created by macrium to backup from. Re-imaging and backing up from the macrium image is successful but when I restart my laptop to check whether the backup works, I got an error saying 'Your PC needs to be repaired... Error code: 0x0000225'. I boot from my rescue disk and open up the command prompt to run a command like 'bootrec /scanos' but the result says detected windows installation is zero (0)...

      My System SpecsSystem Spec

  2. #2


    Posts : 1,121
    Windows 8.1 x64


    So, you are booting to a Windows 8.1 recovery drive or the 8.1 install media in the UEFI configuration and going to the Advanced Options, and eventually recovery an image option.

    When you start the utility it will check on all recognized drives and find any images suitable for use. If it doesn't, you can try searching yourself. The USB 3.0 drive should not be a problem for Windows 8, at least not usually. If it is unable to find a suitable image, the image may be corrupted, or something about the current install on the drive is preventing the process from being compatible with the image. I like to use a new drive to re-image when I have problems to check the image and make sure it is OK. The clean drive would eliminate any chance of something on the current drive causing a problem. Make sure and get the new drive at least as large as the old one.

    If you have the WindowsImageBackup folder on the root directory of one of the external drives partitions, it should be seen unless some incompatibility is being picked up by the imaging utility.

    Things to watch out for might be any changes you made to the Bios settings while you were experimenting with other OSes.
      My System SpecsSystem Spec

  3. #3


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center
      My System SpecsSystem Spec

  4. #4


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Yes he has tried it.
    2. I tried installing macrium free to re-image the vhd files from my backup image and tried to use the new image created by macrium to backup from. Re-imaging and backing up from the macrium image is successful but when I restart my laptop to check whether the backup works, I got an error saying 'Your PC needs to be repaired... Error code: 0x0000225'. I boot from my rescue disk and open up the command prompt to run a command like 'bootrec /scanos' but the result says detected windows installation is zero (0)...
    The macrium restore did not work....
      My System SpecsSystem Spec

  5. #5


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by SIW2 View Post
    Yes he has tried it.
    2. I tried installing macrium free to re-image the vhd files from my backup image and tried to use the new image created by macrium to backup from. Re-imaging and backing up from the macrium image is successful but when I restart my laptop to check whether the backup works, I got an error saying 'Your PC needs to be repaired... Error code: 0x0000225'. I boot from my rescue disk and open up the command prompt to run a command like 'bootrec /scanos' but the result says detected windows installation is zero (0)...
    The macrium restore did not work....
    Sorry.
    I didn't read it.

    I wonder if he made the Macrium boot option ?

    & if he formatted his usb as Fat 32 or NTFS.

    Click image for larger version
      My System SpecsSystem Spec

  6. #6


    Posts : 3
    Windows 8


    @SaltGrass: Regarding the WindowImageBackup folder, when I tried to use the command prompt utility in the 'Advanced Options' from the UEFI Configuration to browse the external hard disk, I can see the WindowsImageBackup folder there... Can I load it manually?
      My System SpecsSystem Spec

  7. #7


    Posts : 3
    Windows 8


    @David Bailey: Is the macrium boot option different from the macrium rescue disk? when you say usb, are you referring to my external hd? my external hd is already formatted as NTFS...should I format it to FAT32?
      My System SpecsSystem Spec

Windows cannot find a system image on this computer
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